Compare HubSpot Service Hub, Vision Helpdesk, and Freshdesk

 
Service Hub Starter
$50 /month
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Service Hub Free
$0
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Service Hub Enterprise
$1,200 /month
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Service Hub Professional
$400 /month
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,852 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,862 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,340 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,374 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,797 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,308 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
9.8
(Based on 44 reviews)
8.7
(Based on 1,847 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
10.7%
 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.6%
 
Telecommunications
8.0%
Internet
14.5%
Computer Software
14.1%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.7%
Internet
5.9%
 
Legal Services
8.0%
Individual & Family Services
5.5%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Education Management
5.5%
E-Learning
3.4%
 
Other
44.0%
Other
36.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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