Compare HubSpot Service Hub, Vision Helpdesk, and LiveAgent

 
Service Hub Enterprise
$1,200 /month
Starter Help Desk
$12 per staff per mo billed annually
Ticket
$9/month User Seat
 
Service Hub Professional
$400 /month
Pro Help Desk Software
$20 per staff per mo billed annually
All-inclusive
$39/month User Seat
 
Service Hub Starter
$50 /month
Satellite Desk
$24 per staff per mo billed annually
Ticket+Chat
$29/month User Seat
 
Service Hub Free
$0
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
9.3
(Based on 44 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.1
(Based on 44 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.9
(Based on 42 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.3
(Based on 42 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.7
(Based on 43 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.7
(Based on 41 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.4%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
12.3%
 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
11.9%
 
Telecommunications
8.0%
Internet
14.5%
Computer Software
7.1%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.7%
Computer & Network Security
5.9%
 
Legal Services
8.0%
Individual & Family Services
5.5%
Internet
5.6%
 
Primary/Secondary Education
4.0%
Education Management
5.5%
Marketing and Advertising
4.2%
 
Other
44.0%
Other
36.4%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Everything was a bit slow and buggy at times.

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

 
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