Compare HubSpot Service Hub, Vision Helpdesk, and Zendesk Support
 HubSpot Service Hub 4.1 Based on 18 reviews |  Vision Helpdesk 4.7 Based on 44 reviews |  Zendesk Support 4.2 Based on 1,389 reviews |
Pricing
Service Hub Professional $400 /month | Starter Help Desk $12 per staff per mo billed annually | Essential $5 /month | |
Service Hub Starter $50 /month | Pro Help Desk Software $20 per staff per mo billed annually | Team $19 /month | |
Service Hub Free $0 | Satellite Desk $24 per staff per mo billed annually | Professional $49 /month | |
Service Hub Enterprise $1,200 /month | Pro Service Desk $32 per staff per mo billed annually | Enterprise $99 /month | |
| ‐ | Ent Service Desk $48 per staff per mo billed annually | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.9 (Based on 15 reviews) | 9.3 (Based on 44 reviews) | 8.8 (Based on 1,273 reviews) |
| Ease of Use | 9.0 (Based on 15 reviews) | 9.1 (Based on 44 reviews) | 8.7 (Based on 1,277 reviews) |
| Ease of Setup | 8.1 (Based on 8 reviews) | 8.9 (Based on 42 reviews) | 8.3 (Based on 604 reviews) |
| Ease of Admin | 8.3 (Based on 7 reviews) | 9.3 (Based on 42 reviews) | 8.4 (Based on 627 reviews) |
| Quality of Support | 8.7 (Based on 15 reviews) | 9.7 (Based on 43 reviews) | 8.5 (Based on 1,085 reviews) |
| Ease of Doing Business With | 9.1 (Based on 8 reviews) | 9.7 (Based on 41 reviews) | 8.6 (Based on 588 reviews) |
| Product Direction (% positive) | 10.0 (Based on 14 reviews) | 9.8 (Based on 44 reviews) | 7.8 (Based on 1,265 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 61.1% | 61.4% | 38.8% |
Mid-Market (51-1000 emp.) | 33.3% | 29.5% | 44.8% |
Enterprise (> 1000 emp.) | 5.6% | 9.1% | 16.4% |
Reviewers' Industry
Marketing and Advertising 28.0% | Non-Profit Organization Management 25.5% | Computer Software 18.1% | |
Telecommunications 8.0% | Internet 14.5% | Information Technology and Services 15.2% | |
Mechanical or Industrial Engineering 8.0% | Information Technology and Services 12.7% | Internet 10.6% | |
Legal Services 8.0% | Individual & Family Services 5.5% | Marketing and Advertising 5.0% | |
Primary/Secondary Education 4.0% | Education Management 5.5% | Telecommunications 3.3% | |
Other 44.0% | Other 36.4% | Other 47.9% |
Reviews
| Most Helpful Favorable Review | Sasha W. Executive Sponsor Being able to see how many times people open their email, creating deals for them, being reminded when I need to follow up via email/phone with my clients, seeing our profits and targets monthly | William D. Administrator in Information Technology and Services Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface).... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | G2 Crowd User Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not... | G2 Crowd User Everything was a bit slow and buggy at times. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
