Compare HubSpot Service Hub, Vision Helpdesk, and Zendesk Support

 
Service Hub Professional
$400 /month
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Service Hub Starter
$50 /month
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Service Hub Free
$0
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Service Hub Enterprise
$1,200 /month
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 1,273 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,277 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,085 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,265 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
16.4%
 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.5%
Computer Software
18.1%
 
Telecommunications
8.0%
Internet
14.5%
Information Technology and Services
15.2%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.7%
Internet
10.6%
 
Legal Services
8.0%
Individual & Family Services
5.5%
Marketing and Advertising
5.0%
 
Primary/Secondary Education
4.0%
Education Management
5.5%
Telecommunications
3.3%
 
Other
44.0%
Other
36.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sasha W.
Executive Sponsor

Being able to see how many times people open their email, creating deals for them, being reminded when I need to follow up via email/phone with my clients, seeing our profits and targets monthly

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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