Compare HubSpot Service Hub, Vision Helpdesk, and Zoho Desk

 
Service Hub Enterprise
$1,200 /month
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Service Hub Professional
$400 /month
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
Service Hub Starter
$50 /month
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Service Hub Free
$0
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 15 reviews)
9.3
(Based on 44 reviews)
8.8
(Based on 844 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 15 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 844 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 8 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 691 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 7 reviews)
9.3
(Based on 42 reviews)
8.5
(Based on 690 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 15 reviews)
9.7
(Based on 43 reviews)
8.3
(Based on 757 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 8 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 642 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
61.4%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
29.5%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
9.1%
5.8%
 
Marketing and Advertising
28.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
24.8%
 
Telecommunications
8.0%
Internet
14.5%
Computer Software
10.4%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
12.7%
Marketing and Advertising
4.2%
 
Legal Services
8.0%
Individual & Family Services
5.5%
Internet
4.2%
 
Primary/Secondary Education
4.0%
Education Management
5.5%
Telecommunications
4.1%
 
Other
44.0%
Other
36.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Knowledge base is very deep and well written

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Ask Service Hub a QuestionContact Service HubRequest More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

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