Compare HubSpot Service Hub vs Zendesk Support

See this comparison of HubSpot Service Hub vs. Zendesk Support based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Zendesk Support rates 4.2/5 stars with 1,150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.7
(Based on 1,053 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.7
(Based on 1,057 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.3
(Based on 514 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.4
(Based on 533 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.5
(Based on 893 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.6
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
7.9
(Based on 1,050 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.0%
 
Marketing and Advertising
28.0%
Computer Software
19.1%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
14.7%
 
Information Technology and Services
8.0%
Internet
10.8%
 
Legal Services
8.0%
Marketing and Advertising
5.5%
 
Telecommunications
8.0%
Retail
3.2%
 
Other
40.0%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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