Compare Service Hub vs Zendesk

See this comparison of HubSpot Service Hub vs. Zendesk Support based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 10 reviews. Zendesk Support rates 4.2/5 stars with 976 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 10 reviews)
8.7
(Based on 901 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 10 reviews)
8.7
(Based on 904 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
8.3
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.9
(Based on 5 reviews)
8.4
(Based on 462 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 9 reviews)
8.5
(Based on 757 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 6 reviews)
8.6
(Based on 433 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
8.0
(Based on 898 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
60.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.4%
 
Marketing and Advertising
30.0%
Computer Software
19.8%
 
Information Technology and Services
20.0%
Information Technology and Services
14.7%
 
E-Learning
10.0%
Internet
12.1%
 
Environmental Services
10.0%
Marketing and Advertising
6.3%
 
Human Resources
10.0%
Retail
3.1%
 
Other
20.0%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Facilidad de acceso a la información y filtros

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Sometimes the steps for creating a mass email are very tedious and feels repetitive.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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