Compare HubSpot Service Hub, Zendesk Support, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
Basic
$8
user/month
 
Service Hub Professional
$400
/month
Team
$19
/month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
Plus
$27
user/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.4
Ease of Use
Ease of Use
8.9
8.6
9.2
Ease of Setup
Ease of Setup
7.9
8.2
8.8
Ease of Admin
Ease of Admin
8.1
8.3
8.8
Quality of Support
Quality of Support
8.6
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
7.8
Meets Requirements
HubSpot Service Hub
8.8
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
HubSpot Service Hub
8.9
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
7.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.1
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.6
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
HubSpot Service Hub
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Zendesk Support
8.5
Help Scout
8.2
Response Automation
HubSpot Service Hub
9.0
Zendesk Support
8.4
Help Scout
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
7.0
Zendesk Support
8.3
Help Scout
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Help Scout
9.2
Ticket response user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.7
Help Scout
9.3
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.5
Zendesk Support
8.6
Help Scout
7.9
Community Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Help Scout
8.6
Live Chat
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
6.4
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Help Scout
9.0
Email to Case
HubSpot Service Hub
9.0
Zendesk Support
8.8
Help Scout
9.2
Chat/Live Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Help Scout
6.9
Social Integration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
7.5
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Zendesk Support
7.8
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Zendesk Support
7.7
Help Scout
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Knowledge Base
HubSpot Service Hub
8.0
Zendesk Support
8.4
Help Scout
8.3
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
9.2
Q&A
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Help Scout
Not enough data available
Reporting
HubSpot Service Hub
8.7
Zendesk Support
8.0
Help Scout
7.9
Dashboards
HubSpot Service Hub
9.0
Zendesk Support
8.1
Help Scout
8.1
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Mobile User Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Help Scout
7.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Internationalization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Help Scout
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
38.9%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.4%
3.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.4%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
18.0%
Computer Software
22.4%
 
Telecommunications
8.0%
Information Technology and Services
15.3%
Internet
18.8%
 
Mechanical or Industrial Engineering
8.0%
Internet
10.2%
Information Technology and Services
8.2%
 
Legal Services
8.0%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Primary/Secondary Education
4.0%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
44.0%
Other
48.3%
Other
40.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zendesk Support
Computer Software
18.0%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
HubSpot Service Hub
Most Helpful Favorable Review
April T.
User

-user friendly and customizable -easily use for searching and creating

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 4
2 of 4
3 of 4
4 of 4
Ask Service Hub a QuestionContact Service HubRequest More InformationRequest More InformationAsk Help Scout a QuestionContact Help Scout