Compare HubSpot Service Hub, Zendesk Support, and Zoho Desk

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
FREE
$0
/agent/month
 
Service Hub Professional
$400
/month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.7
Ease of Use
Ease of Use
8.9
8.6
8.5
Ease of Setup
Ease of Setup
7.9
8.2
8.2
Ease of Admin
Ease of Admin
8.1
8.3
8.4
Quality of Support
Quality of Support
8.6
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
8.7
Meets Requirements
HubSpot Service Hub
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
8.9
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
7.9
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
HubSpot Service Hub
8.1
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.6
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
9.0
Zendesk Support
8.4
Zoho Desk
8.3
SLA Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Zendesk Support
8.3
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
Not enough data available
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
HubSpot Service Hub
8.5
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.3
Email to Case
HubSpot Service Hub
9.0
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Call Scripting
HubSpot Service Hub
Not enough data available
Zendesk Support
7.8
Zoho Desk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Zendesk Support
7.7
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.3
Q&A
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.4
Reporting
HubSpot Service Hub
8.7
Zendesk Support
8.0
Zoho Desk
8.3
Dashboards
HubSpot Service Hub
9.0
Zendesk Support
8.1
Zoho Desk
8.5
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Mobile User Support
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Customization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
39.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
44.7%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.3%
5.8%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
17.9%
Information Technology and Services
24.3%
 
Telecommunications
8.0%
Information Technology and Services
15.3%
Computer Software
10.8%
 
Mechanical or Industrial Engineering
8.0%
Internet
10.3%
Marketing and Advertising
4.1%
 
Legal Services
8.0%
Marketing and Advertising
4.9%
Internet
4.0%
 
Primary/Secondary Education
4.0%
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
44.0%
Other
48.3%
Other
52.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
HubSpot Service Hub
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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