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Compare HubSpot Service Hub vs Zoho Desk

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comparison of HubSpot Service Hub vs. Zoho Desk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Zoho Desk rates 4.3/5 stars with 713 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.7
(Based on 654 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.6
(Based on 654 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.3
(Based on 522 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.6
(Based on 521 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.3
(Based on 588 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.6
(Based on 486 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.9
(Based on 649 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.7%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.7%
 
Marketing and Advertising
29.2%
Information Technology and Services
25.4%
 
Telecommunications
8.3%
Computer Software
11.1%
 
Mechanical or Industrial Engineering
8.3%
Internet
4.6%
 
Legal Services
8.3%
Telecommunications
4.1%
 
Primary/Secondary Education
4.2%
Marketing and Advertising
4.1%
 
Other
41.7%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Very thorough. Follow a transaction from the very first Contact until you are done with the job

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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