Compare HubSpot Service Hub vs Zoho Desk
See this
comparison of HubSpot Service Hub vs. Zoho Desk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Zoho Desk rates 4.3/5 stars with 1,013 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Free
$0
FREE
$0
/agent/month
 
Service Hub Enterprise
$1,200
/month
PROFESSIONAL
$12
/agent/month
 
Service Hub Professional
$400
/month
ENTERPRISE
$25
/agent/month
 
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
8.9
8.5
Ease of Setup
Ease of Setup
7.9
8.2
Ease of Admin
Ease of Admin
8.1
8.4
Quality of Support
Quality of Support
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
HubSpot Service Hub
8.8
Zoho Desk
8.6
Ease of Use
HubSpot Service Hub
8.9
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
7.9
Zoho Desk
8.2
Ease of Admin
HubSpot Service Hub
8.1
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.6
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
9.0
Zoho Desk
8.3
SLA Management
HubSpot Service Hub
Not enough data available
Zoho Desk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Zoho Desk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
Not enough data available
Zoho Desk
8.5
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Zoho Desk
8.6
Searchable Articles
HubSpot Service Hub
8.5
Zoho Desk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Zoho Desk
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Email to Case
HubSpot Service Hub
9.0
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Call Scripting
HubSpot Service Hub
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Zoho Desk
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Q&A
HubSpot Service Hub
Not enough data available
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Reporting
HubSpot Service Hub
8.7
Zoho Desk
8.2
Dashboards
HubSpot Service Hub
9.0
Zoho Desk
8.4
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Mobile User Support
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
Customization
HubSpot Service Hub
Not enough data available
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4
Internationalization
HubSpot Service Hub
Not enough data available
Zoho Desk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
6.0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
6.0%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
24.4%
 
Telecommunications
8.0%
Computer Software
10.7%
 
Mechanical or Industrial Engineering
8.0%
Marketing and Advertising
4.1%
 
Legal Services
8.0%
Internet
4.0%
 
Primary/Secondary Education
4.0%
Telecommunications
4.0%
 
Other
44.0%
Other
52.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
HubSpot Service Hub
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zoho Desk
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk Zoho Desk a QuestionContact Zoho Desk