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Compare HubSpot Service Hub vs Zoho Desk

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comparison of HubSpot Service Hub vs. Zoho Desk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Zoho Desk rates 4.3/5 stars with 616 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 14 reviews)
8.6
(Based on 565 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
8.6
(Based on 567 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.1
(Based on 7 reviews)
8.3
(Based on 450 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 6 reviews)
8.6
(Based on 452 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 14 reviews)
8.2
(Based on 511 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 7 reviews)
8.6
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.8
(Based on 558 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
72.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
6.6%
 
Marketing and Advertising
28.0%
Information Technology and Services
26.2%
 
Mechanical or Industrial Engineering
8.0%
Computer Software
10.5%
 
Information Technology and Services
8.0%
Marketing and Advertising
4.5%
 
Legal Services
8.0%
Telecommunications
4.3%
 
Telecommunications
8.0%
Internet
4.2%
 
Other
40.0%
Other
50.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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