Compare IBM Digital Analytics vs IBM Watson Customer Experience Analytics

See this

comparison of IBM Digital Analytics vs. IBM Watson Customer Experience Analytics
based on data from user reviews. IBM Digital Analytics rates 2.9/5 stars with 54 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
IBM Digital Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
Add Product
IBM Digital Analytics
IBM Digital Analytics
2.9
Based on 54 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 49 reviews)
7.9
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 49 reviews)
7.5
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
5.7
(Based on 19 reviews)
8.0
(Based on 12 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 21 reviews)
8.0
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.3
(Based on 44 reviews)
8.1
(Based on 11 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.1
(Based on 21 reviews)
8.2
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 48 reviews)
8.4
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.0%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.0%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
68.4%
 
Retail
16.9%
Retail
12.5%
 
Marketing and Advertising
16.9%
Food & Beverages
12.5%
 
Insurance
7.7%
Banking
12.5%
 
Information Technology and Services
7.7%
Staffing and Recruiting
8.3%
 
Internet
6.2%
Oil & Energy
8.3%
 
Other
44.6%
Other
45.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Data, using the software overall and the fact that it crunches numbers

G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Retroactive reports are severely limited in scope. The 90 day custom date range limitation is very prohibitive. The inability to pull several months worth of reports at once is time consuming. The credit system for running reports is an obstacle as once...

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 No videos provided.

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask IBM DA a QuestionContact IBM DAAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

Need help?

I can help.