Compare IBM DA vs IBM Watson Customer Experience Analytics

See this comparison of IBM Digital Analytics vs. IBM Watson Customer Experience Analytics based on data from user reviews. IBM Digital Analytics rates 2.8/5 stars with 46 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
6.8
(Based on 44 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
5.7
(Based on 44 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
5.1
(Based on 17 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.8
(Based on 19 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.0
(Based on 39 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
6.9
(Based on 19 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.4
(Based on 43 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.6%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
53.5%
71.4%
 
Retail
20.4%
Banking
25.0%
 
Marketing and Advertising
20.4%
Marketing and Advertising
25.0%
 
Insurance
9.3%
Consumer Goods
12.5%
 
Internet
7.4%
Food & Beverages
12.5%
 
Computer Software
5.6%
Insurance
12.5%
 
Other
37.0%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Daniel V.
User in Marketing and Advertising

The ability to manipulate reports and then identify outlying data and trends

Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Most Helpful Critical Review
Most Helpful Critical Review
LIsa R.
Consultant

That my data is continuously being tracked and feel like I am always being watched... tracked.

G2 Crowd User

Well... it isn't free. Other than that, not much. The product grows with us.

 
 No videos provided.

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask IBM DA a QuestionContact IBM DAAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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