Compare IBM Digital Analytics vs IBM Watson Customer Experience Analytics

See this comparison of IBM Digital Analytics vs. IBM Watson Customer Experience Analytics based on data from user reviews. IBM Digital Analytics rates 2.9/5 stars with 49 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
6.9
(Based on 47 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
5.9
(Based on 47 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
5.4
(Based on 18 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.9
(Based on 20 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 42 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 20 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.8
(Based on 46 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
51.1%
72.7%
 
Retail
18.6%
Food & Beverages
18.8%
 
Marketing and Advertising
18.6%
Retail
12.5%
 
Insurance
8.5%
Investment Management
12.5%
 
Internet
6.8%
Banking
12.5%
 
Computer Software
5.1%
Marketing and Advertising
12.5%
 
Other
42.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

IBM Digital Analytics allows you to come up with a good report design and it can also be automated. it is easier to implement IBM Digital Analytics as compared to other tools. IBM support team is very quick in troubleshooting so your activities will not...

Kenneth L.
User in Retail

The fact it learned as it grows, year after year

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

It's very expensive and not that much better than Google Analtyics. They keep changing their tool, but the last time I used it, it was in flash and took forever to load. Their real-time data is not that great. It's a pain to have to tag every link with...

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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