Compare IBM Digital Analytics vs IBM Watson Customer Experience Analytics

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comparison of IBM Digital Analytics vs. IBM Watson Customer Experience Analytics
based on data from user reviews. IBM Digital Analytics rates 2.9/5 stars with 50 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Digital Analytics
IBM Watson Customer Experience Analytics
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IBM Digital Analytics
IBM Digital Analytics
2.9
Based on 50 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
6.8
(Based on 46 reviews)
7.4
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
5.8
(Based on 46 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
5.4
(Based on 18 reviews)
8.2
(Based on 5 reviews)
Ease of Admin
Ease of Admin
6.9
(Based on 20 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 41 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 20 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.7
(Based on 45 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.2%
10.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
70.0%
 
Marketing and Advertising
18.0%
Food & Beverages
20.0%
 
Retail
18.0%
Retail
13.3%
 
Insurance
8.2%
Investment Management
13.3%
 
Information Technology and Services
8.2%
Marketing and Advertising
13.3%
 
Internet
6.6%
Staffing and Recruiting
13.3%
 
Other
41.0%
Other
26.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Competitive benchmarks and advanced analytics which can make you stand out in this competitive market and help establish name

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Machinery

This is a very in depth software that is not user friendly. It's difficult to understand and catch on to, but with thorough training you can be able to navigate through this!

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Kate from G2 Crowd

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