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Compare IBM Tealeaf vs Clicktale

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comparison of IBM Tealeaf vs. Clicktale
based on data from user reviews. IBM Tealeaf rates 4.0/5 stars with 10 reviews. Clicktale rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 9 reviews)
7.8
(Based on 9 reviews)
Ease of UseSee More
Ease of UseSee More
7.7
(Based on 9 reviews)
8.2
(Based on 9 reviews)
Ease of Setup
Ease of Setup
7.9
(Based on 5 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 5 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 8 reviews)
8.1
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 5 reviews)
8.2
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.5
(Based on 9 reviews)
6.5
(Based on 9 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
55.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.0%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
22.2%
 
Telecommunications
16.7%
Internet
27.3%
 
Marketing and Advertising
16.7%
Writing and Editing
9.1%
 
Health, Wellness and Fitness
16.7%
Telecommunications
9.1%
 
Pharmaceuticals
8.3%
Market Research
9.1%
 
Internet
8.3%
Insurance
9.1%
 
Other
33.3%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Pamela F.
Administrator in Banking

The ability for the agents to view what the customer is doing as they experience it or later if the customers calls after their interaction

G2 Crowd User in Internet

What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Infrastructure stability defects, difficulty of support (pretty much need an IBM SOW every year). Have had IBM SWAT team on site for 2 years and we still have issues.

G2 Crowd User

For what you get, it is really expensive

 
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