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Compare IBM Watson Customer Experience Analytics vs Google Analytics

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comparison of IBM Watson Customer Experience Analytics vs. Google Analytics
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Google Analytics rates 4.5/5 stars with 3,279 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
Optimized for quick response
Google Analytics
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Google Analytics
Google Analytics
4.5
Based on 3,279 reviews
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
9.1
(Based on 3,036 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 3,050 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
8.0
(Based on 1,535 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.3
(Based on 1,536 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
7.5
(Based on 2,419 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.3
(Based on 1,379 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.5
(Based on 3,022 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
12.0%
 
Food & Beverages
20.0%
Marketing and Advertising
22.0%
 
Staffing and Recruiting
13.3%
Computer Software
7.0%
 
Retail
13.3%
Information Technology and Services
6.9%
 
Marketing and Advertising
13.3%
Internet
6.6%
 
Investment Management
13.3%
Higher Education
3.0%
 
Other
26.7%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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