Compare IBM Watson Customer Experience Analytics vs Indicative

See this comparison of IBM Watson Customer Experience Analytics vs. Indicative based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Indicative rates 4.5/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.1
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.1
(Based on 12 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 5 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 5 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.5
(Based on 9 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
7.4
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
16.7%
 
Banking
25.0%
Internet
25.0%
 
Marketing and Advertising
25.0%
Computer Software
25.0%
 
Consumer Goods
12.5%
E-Learning
16.7%
 
Food & Beverages
12.5%
Newspapers
8.3%
 
Insurance
12.5%
Telecommunications
8.3%
 
Other
12.5%
Other
16.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

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Rihards S.
Administrator in Computer Software

Speed of metrics, similar queries in our redshift database take a lot longer. Ability to see all the properties to segment by and quickly build queries without writing sql. Funnel charts are beutiful and no other app can do them more elegantly.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

G2 Crowd User in E-Learning

I've only used this for one month so far and I can't seem to find anything that has been problematic for me thus far. Great work on your product!

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

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Kate from G2 Crowd

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