Compare IBM Watson Customer Experience Analytics vs Indicative

See this comparison of IBM Watson Customer Experience Analytics vs. Indicative based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Indicative rates 4.5/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Based on 7 reviews
Indicative
Indicative
Based on 12 reviews
Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.1
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.1
(Based on 12 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 5 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 5 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.5
(Based on 9 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
7.4
(Based on 12 reviews)
Metrics
Sessions - Digital Analytics
Sessions - Digital AnalyticsNot enough data availableNot enough data available
Engagement
EngagementNot enough data availableNot enough data available
Entry and Exit Pages
Entry and Exit PagesNot enough data availableNot enough data available
Standard Event Tracking
Standard Event TrackingNot enough data availableNot enough data available
Custom Event Tracking
Custom Event TrackingNot enough data availableNot enough data available
Retention
RetentionNot enough data availableNot enough data available
Return
ReturnNot enough data availableNot enough data available
Conversions
ConversionsNot enough data availableNot enough data available
Funnels
FunnelsNot enough data availableNot enough data available
Reporting
Real-Time Reporting
Real-Time ReportingNot enough data availableNot enough data available
Trending
TrendingNot enough data availableNot enough data available
Retroactive Reporting
Retroactive ReportingNot enough data availableNot enough data available
Segmentation
SegmentationNot enough data availableNot enough data available
Mobile Reporting
Mobile ReportingNot enough data availableNot enough data available
Unification Across Devices
Unification Across DevicesNot enough data availableNot enough data available
Custom Reports and Dashboards
Custom Reports and DashboardsNot enough data availableNot enough data available
Other
User Data
User DataNot enough data availableNot enough data available
Site Search Reporting
Site Search ReportingNot enough data availableNot enough data available
Load Time Monitoring
Load Time MonitoringNot enough data availableNot enough data available
Campaign Tracking
Campaign TrackingNot enough data availableNot enough data available
E-Commerce
E-CommerceNot enough data availableNot enough data available
Promotional Messages
Promotional MessagesNot enough data availableNot enough data available
Administration Alerts
Administration AlertsNot enough data availableNot enough data available
Administration
Performance and Reliability
Performance and ReliabilityNot enough data availableNot enough data available
User, Role, and Access Management
User, Role, and Access ManagementNot enough data availableNot enough data available
API / Integrations
API / IntegrationsNot enough data availableNot enough data available
QA Testing
QA TestingNot enough data availableNot enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
16.7%
 
Banking
25.0%
Internet
25.0%
 
Marketing and Advertising
25.0%
Computer Software
25.0%
 
Consumer Goods
12.5%
E-Learning
16.7%
 
Food & Beverages
12.5%
Newspapers
8.3%
 
Insurance
12.5%
Telecommunications
8.3%
 
Other
12.5%
Other
16.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

G2 Crowd User in Internet

I love that it feels like putting a simple Excel formula or SQL query together. It's very approachable without much technical knowledge. It takes very little time to teach a colleague how to start leveraging Indicative. Even though it's easy, there's a...

Most Helpful Critical Review
Most Helpful Critical Review
Angus H.
User

Ease of use is a key aspect. This is the most important.

G2 Crowd User in Internet

The dashboards can sometimes take a very long time to load.

 
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Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

No videos provided.
 
Download
Five best practices for understanding customer journeys

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Kate from G2 Crowd

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