Compare IBM Watson Customer Experience Analytics vs Indicative
See this comparison of IBM Watson Customer Experience Analytics vs. Indicative based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Indicative rates 4.5/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.
 IBM Watson Customer Experience Analytics |  Indicative |
Pricing
Free Trial | Free Trial |
| $ Get a Quote | $ Get a Quote |
Ratings
| Meets RequirementsSee More | |
7.6 (Based on 7 reviews) | 8.1 (Based on 12 reviews) |
| Ease of UseSee More | |
8.5 (Based on 7 reviews) | 8.1 (Based on 12 reviews) |
| Ease of Setup | |
8.2 (Based on 5 reviews) | Not enough data available |
| Ease of Admin | |
8.2 (Based on 5 reviews) | Not enough data available |
| Quality of SupportSee More | |
7.3 (Based on 5 reviews) | 8.5 (Based on 9 reviews) |
| Ease of Doing Business With | |
8.8 (Based on 5 reviews) | Not enough data available |
| Product Direction (% positive)See More | |
10.0 (Based on 7 reviews) | 7.4 (Based on 12 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
0.0% | 33.3% |
| Mid-Market (51-1000 emp.) | |
28.6% | 50.0% |
| Enterprise (> 1000 emp.) | |
71.4% | 16.7% |
Reviewers' Industry
Banking 25.0% | Internet 25.0% |
Marketing and Advertising 25.0% | Computer Software 25.0% |
Consumer Goods 12.5% | E-Learning 16.7% |
Food & Beverages 12.5% | Newspapers 8.3% |
Insurance 12.5% | Telecommunications 8.3% |
Other 12.5% | Other 16.7% |
Reviews
| Most Helpful Favorable Review | |
G2 Crowd User Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback. |  Rihards S. Administrator in Computer Software Speed of metrics, similar queries in our redshift database take a lot longer. Ability to see all the properties to segment by and quickly build queries without writing sql. Funnel charts are beutiful and no other app can do them more elegantly. |
| Most Helpful Critical Review | |
G2 Crowd User The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!! | G2 Crowd User in E-Learning I've only used this for one month so far and I can't seem to find anything that has been problematic for me thus far. Great work on your product! |
Videos
Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey. | No videos provided. |
Downloads
| No downloads provided. |
| Contact IBM Watson Customer Experience Analytics | Contact Indicative |
