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Compare IBM Watson Customer Experience Analytics vs Indicative

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comparison of IBM Watson Customer Experience Analytics vs. Indicative
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Indicative rates 4.5/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
Optimized for quick response
Indicative
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Indicative
Indicative
4.5
Based on 14 reviews
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.3
(Based on 13 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 5 reviews)
Not enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.8
(Based on 10 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 5 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
7.6
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
28.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
14.3%
 
Food & Beverages
20.0%
Internet
22.2%
 
Staffing and Recruiting
13.3%
Computer Software
22.2%
 
Retail
13.3%
E-Learning
14.8%
 
Marketing and Advertising
13.3%
Telecommunications
7.4%
 
Investment Management
13.3%
Newspapers
7.4%
 
Other
26.7%
Other
25.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Angus H.
User

Good experience starts with ease of use, which is examplified by this product

Matthew M.
User in Insurance

For us, our main problem was the ability to connect front-end web data with back-end customer data to get a true end-to-end view of our customer. After looking at a number of platforms, Indicative greatly exceeded our expectations for capabilities. The team...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Higher Education

I don’t have anything specific but I do prefer more gudiance learning about the program

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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