Compare IBM Watson Customer Experience Analytics vs Inspectlet

See this comparison of IBM Watson Customer Experience Analytics vs. Inspectlet based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Inspectlet rates 4.0/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Micro
$39 per month
 
Startup
$79 per month
 
Growth
$149 per month
 
Accelerate
$299 per month
 
Enterprise
Contact Inspectlet
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.2
(Based on 18 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.9
(Based on 18 reviews)
Ease of Setup
Ease of Setup
8.2
(Based on 5 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 5 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.6
(Based on 11 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.2
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
6.9
(Based on 17 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
23.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
52.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
23.5%
 
Banking
25.0%
Information Technology and Services
25.0%
 
Marketing and Advertising
25.0%
Banking
14.3%
 
Consumer Goods
12.5%
Retail
10.7%
 
Food & Beverages
12.5%
Internet
10.7%
 
Insurance
12.5%
Financial Services
7.1%
 
Other
12.5%
Other
32.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

G2 Crowd User in Computer Software

Watching videos of user activity and the heatmaps are probably my two favorite features.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Well... it isn't free. Other than that, not much. The product grows with us.

Chris P.
User in Marketing and Advertising

There is no way to really aggregate something like this, and it is a tedious process to go through a lot of examples.

 
 No screenshots provided.
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

No videos provided.
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Inspectlet a QuestionContact Inspectlet
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