Compare IBM Watson Customer Experience Analytics vs Inspectlet

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comparison of IBM Watson Customer Experience Analytics vs. Inspectlet
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Inspectlet rates 4.1/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
Optimized for quick response
Inspectlet
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
Optimized for quick response
Inspectlet
Inspectlet
4.1
Based on 21 reviews
 
Micro
$39 per month
 
Startup
$79 per month
 
Growth
$149 per month
 
Accelerate
$299 per month
 
Enterprise
Contact Inspectlet
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 8 reviews)
8.4
(Based on 21 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 8 reviews)
9.1
(Based on 21 reviews)
Ease of Setup
Ease of Setup
8.0
(Based on 6 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.2
(Based on 5 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
7.0
(Based on 6 reviews)
8.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
8.2
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 8 reviews)
7.4
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
72.7%
30.0%
 
Food & Beverages
18.8%
Information Technology and Services
26.5%
 
Retail
12.5%
Banking
11.8%
 
Investment Management
12.5%
Retail
8.8%
 
Banking
12.5%
Internet
8.8%
 
Marketing and Advertising
12.5%
Wholesale
5.9%
 
Other
31.3%
Other
38.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Cloud based platform templates for modelling Integration with differnt CRM.

G2 Crowd User in Information Technology and Services

It records the user sessions and plays them so that we can understand the exact behavior of the user. It can segregate the user by IP, country, region, pages etc. Tagging is also a very nice feature which helps the developer/Inspectlet user to quickly find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Internet

The inclusion of the software on our eCommerce platform conflicted with the checkout process and prevented credit card transactions. There configuration and set-up seemed to be point-and-click, so we didn't do full regression testing. HIGHLY recommend...

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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