Compare IBM Watson Customer Experience Analytics vs Kissmetrics

See this comparison of IBM Watson Customer Experience Analytics vs. Kissmetrics based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Kissmetrics rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Growth
From $500 Per Month
 
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 8 reviews)
8.0
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 8 reviews)
7.7
(Based on 140 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
7.0
(Based on 60 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.1
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.0
(Based on 6 reviews)
8.5
(Based on 121 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
8.5
(Based on 66 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 8 reviews)
8.2
(Based on 140 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
55.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.2%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
72.7%
9.2%
 
Food & Beverages
18.8%
Computer Software
24.2%
 
Retail
12.5%
Internet
21.9%
 
Investment Management
12.5%
Marketing and Advertising
11.8%
 
Banking
12.5%
Information Technology and Services
5.6%
 
Marketing and Advertising
12.5%
Retail
2.8%
 
Other
31.3%
Other
33.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Darren S.
Administrator in Internet

Our dev team invested dozens of hours integrating KissMetrics calls into everything we needed to track. It required a lot of testing and back and forth with their support. When we finally had everything being tracked, we needed to set up our dashboard and...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided.
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Kissmetrics a QuestionContact Kissmetrics
Kate from G2 Crowd

Need help?

I can help.