Compare IBM Watson Customer Experience Analytics vs Kissmetrics

See this comparison of IBM Watson Customer Experience Analytics vs. Kissmetrics based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Kissmetrics rates 4.1/5 stars with 143 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Growth
From $500 Per Month
 
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.1
(Based on 138 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.7
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.0
(Based on 60 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.1
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.6
(Based on 120 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.5
(Based on 66 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.3
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
55.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
9.4%
 
Banking
25.0%
Computer Software
24.4%
 
Marketing and Advertising
25.0%
Internet
22.2%
 
Consumer Goods
12.5%
Marketing and Advertising
11.4%
 
Food & Beverages
12.5%
Information Technology and Services
5.7%
 
Insurance
12.5%
Retail
2.8%
 
Other
12.5%
Other
33.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

All the features from the on-prem version have not yet become available in the cloud version

G2 Crowd User in Health, Wellness and Fitness

It took a slight learning curve. And this is another tool I need to check daily so just adds to my workload.

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

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