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Compare IBM Watson Customer Experience Analytics vs Kissmetrics

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comparison of IBM Watson Customer Experience Analytics vs. Kissmetrics
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Kissmetrics rates 4.1/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
Optimized for quick response
Kissmetrics
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Kissmetrics
Kissmetrics
4.1
Based on 146 reviews
 
Growth
From $500 Per Month
 
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.0
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.7
(Based on 141 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.0
(Based on 60 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.5
(Based on 122 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.5
(Based on 66 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.1
(Based on 141 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.2%
 
Food & Beverages
20.0%
Computer Software
23.9%
 
Staffing and Recruiting
13.3%
Internet
21.7%
 
Retail
13.3%
Marketing and Advertising
11.7%
 
Marketing and Advertising
13.3%
Information Technology and Services
5.6%
 
Investment Management
13.3%
Retail
2.8%
 
Other
26.7%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Food & Beverages

It was easy to use but it needs to be updated

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Darren S.
Administrator in Internet

Our dev team invested dozens of hours integrating KissMetrics calls into everything we needed to track. It required a lot of testing and back and forth with their support. When we finally had everything being tracked, we needed to set up our dashboard and...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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