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Compare IBM Watson Customer Experience Analytics, Kissmetrics, and Google Analytics

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IBM Watson Customer Experience Analytics
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Kissmetrics
Google Analytics
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
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Kissmetrics
Kissmetrics
4.1
Based on 146 reviews
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Google Analytics
Google Analytics
4.5
Based on 3,080 reviews
 
Growth
From $500 Per Month
 
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.0
(Based on 141 reviews)
9.0
(Based on 2,859 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.7
(Based on 141 reviews)
7.8
(Based on 2,872 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.0
(Based on 60 reviews)
8.0
(Based on 1,444 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.1
(Based on 65 reviews)
8.3
(Based on 1,445 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.5
(Based on 122 reviews)
7.5
(Based on 2,268 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.5
(Based on 66 reviews)
8.3
(Based on 1,295 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.1
(Based on 141 reviews)
8.5
(Based on 2,846 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
54.9%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
35.9%
27.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.2%
12.1%
 
Food & Beverages
20.0%
Computer Software
23.9%
Marketing and Advertising
22.2%
 
Retail
13.3%
Internet
21.7%
Computer Software
7.1%
 
Investment Management
13.3%
Marketing and Advertising
11.7%
Information Technology and Services
7.0%
 
Marketing and Advertising
13.3%
Information Technology and Services
5.6%
Internet
6.8%
 
Staffing and Recruiting
13.3%
Higher Education
2.8%
Higher Education
3.1%
 
Other
26.7%
Other
34.4%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Food & Beverages

It was easy to use but it needs to be updated

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Darren S.
Administrator in Internet

Our dev team invested dozens of hours integrating KissMetrics calls into everything we needed to track. It required a lot of testing and back and forth with their support. When we finally had everything being tracked, we needed to set up our dashboard and...

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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