Want to see who topped the 2019 Best Software Awards?

Compare IBM Watson Customer Experience Analytics, Kissmetrics, and Google Analytics

Add Product
IBM Watson Customer Experience Analytics
Optimized for quick response
Kissmetrics
Google Analytics
Add Product
remove product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
remove product
Kissmetrics
Kissmetrics
4.1
Based on 147 reviews
remove product
Google Analytics
Google Analytics
4.5
Based on 3,264 reviews
 
Growth
From $500 Per Month
 
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.0
(Based on 142 reviews)
9.1
(Based on 3,023 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 142 reviews)
7.8
(Based on 3,037 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.0
(Based on 60 reviews)
8.0
(Based on 1,524 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.1
(Based on 65 reviews)
8.3
(Based on 1,525 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
8.5
(Based on 123 reviews)
7.5
(Based on 2,412 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.5
(Based on 66 reviews)
8.3
(Based on 1,370 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.2
(Based on 142 reviews)
8.5
(Based on 3,010 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
54.9%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
35.9%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.2%
12.0%
 
Food & Beverages
20.0%
Computer Software
23.8%
Marketing and Advertising
22.1%
 
Staffing and Recruiting
13.3%
Internet
21.5%
Computer Software
7.0%
 
Retail
13.3%
Marketing and Advertising
11.6%
Information Technology and Services
6.9%
 
Marketing and Advertising
13.3%
Information Technology and Services
5.5%
Internet
6.6%
 
Investment Management
13.3%
Retail
3.3%
Higher Education
3.0%
 
Other
26.7%
Other
34.3%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Health, Wellness and Fitness

It took a slight learning curve. And this is another tool I need to check daily so just adds to my workload.

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Kissmetrics a QuestionContact KissmetricsAsk Google Analytics a QuestionContact Google Analytics
Kate from G2 Crowd

Need help?

I can help.