Compare IBM Watson Customer Experience Analytics vs Looker
See this
comparison of IBM Watson Customer Experience Analytics vs. Looker
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Looker rates 4.4/5 stars with 323 reviews. Each product's score is calculated by real-time data from verified user reviews.
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
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Looker
Looker
Optimized for quick response

Pricing

 
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Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Looker
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Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
Ease of Use
Ease of Use
7.3
8.0
Ease of Setup
Ease of Setup
7.8
7.9
Ease of Admin
Ease of Admin
7.7
8.5
Quality of Support
Quality of Support
7.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
Product Direction (% positive)
Product Direction (% positive)
8.2
8.5
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.5

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
Looker
9.3
Engagement
IBM Watson Customer Experience Analytics
7.9
Looker
8.9
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
Looker
9.2
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
Looker
8.8
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
Looker
9.0
Retention
IBM Watson Customer Experience Analytics
7.2
Looker
9.2
Return
IBM Watson Customer Experience Analytics
7.2
Looker
9.1
Conversions
IBM Watson Customer Experience Analytics
6.7
Looker
9.0
Funnels
IBM Watson Customer Experience Analytics
7.5
Looker
9.0
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.5
Trending
IBM Watson Customer Experience Analytics
8.6
Looker
Not enough data available
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
Looker
8.9
Segmentation
IBM Watson Customer Experience Analytics
8.1
Looker
9.0
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
Looker
Not enough data available
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
Looker
9.0
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
Looker
9.4
Other
User Data
IBM Watson Customer Experience Analytics
7.1
Looker
9.4
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
Looker
9.6
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.8
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.5
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.9
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
Looker
8.7
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
Looker
9.7
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
Looker
9.4
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
Looker
8.7
API / Integrations
IBM Watson Customer Experience Analytics
5.8
Looker
9.0
QA Testing
IBM Watson Customer Experience Analytics
7.0
Looker
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
69.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.9%
Mid-Market
69.8%
Enterprise
14.3%

Reviewers' Industry

 
Retail
12.5%
Internet
16.8%
 
Food & Beverages
12.5%
Computer Software
16.0%
 
Banking
12.5%
Information Technology and Services
9.7%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
5.3%
 
Oil & Energy
8.3%
Financial Services
4.9%
 
Other
45.8%
Other
47.3%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
16.8%
Computer Software
16.0%
Information Technology and Services
9.7%
Marketing and Advertising
5.3%
Financial Services
4.9%
Other
47.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Real Estate

SQL output is very confusing and makes me not always trust the data

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User

it gives an insight of the customer experience and also easily understand what the customer is experiencing

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 Crowd User in Real Estate

SQL output is very confusing and makes me not always trust the data

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact Looker