Compare IBM Watson Customer Experience Analytics vs Looker

See this comparison of IBM Watson Customer Experience Analytics vs. Looker based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Looker rates 4.4/5 stars with 225 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Contact Vendor
Contact Vendor For Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.6
(Based on 184 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.1
(Based on 183 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
8.2
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.7
(Based on 99 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.2
(Based on 157 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.3
(Based on 90 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.6
(Based on 175 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
18.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
71.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
10.3%
 
Banking
25.0%
Internet
22.4%
 
Marketing and Advertising
25.0%
Computer Software
18.1%
 
Consumer Goods
12.5%
Information Technology and Services
12.1%
 
Food & Beverages
12.5%
Marketing and Advertising
5.3%
 
Insurance
12.5%
Food & Beverages
4.0%
 
Other
12.5%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

G2 Crowd User in Real Estate

SQL output is very confusing and makes me not always trust the data

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact Looker
Kate avatar
Kate from G2 Crowd

Need help?

I can help.