Want to see who topped the 2019 Best Software Awards?

Compare IBM Watson Customer Experience Analytics vs Looker

See this

comparison of IBM Watson Customer Experience Analytics vs. Looker
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Looker rates 4.4/5 stars with 318 reviews. Each product's score is calculated by real-time data from verified user reviews.

Add Product
IBM Watson Customer Experience Analytics
Optimized for quick response
Looker
Optimized for quick response
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Looker
Looker
4.4
Based on 318 reviews
Optimized for quick response
 
Contact Vendor
Contact Vendor For Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.7
(Based on 239 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.2
(Based on 237 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
8.1
(Based on 126 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.7
(Based on 132 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.2
(Based on 204 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.3
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.7
(Based on 226 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
69.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
14.2%
 
Food & Beverages
20.0%
Internet
17.0%
 
Staffing and Recruiting
13.3%
Computer Software
16.0%
 
Retail
13.3%
Information Technology and Services
9.8%
 
Marketing and Advertising
13.3%
Marketing and Advertising
5.1%
 
Investment Management
13.3%
Financial Services
4.9%
 
Other
26.7%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Real Estate

SQL output is very confusing and makes me not always trust the data

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact Looker
Kate from G2 Crowd

Need help?

I can help.