Compare IBM Watson Customer Experience Analytics vs Looker

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comparison of IBM Watson Customer Experience Analytics vs. Looker
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Looker rates 4.4/5 stars with 319 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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Looker
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
Optimized for quick response
Looker
Looker
4.4
Based on 319 reviews
Optimized for quick response
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 8 reviews)
8.7
(Based on 239 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 8 reviews)
8.2
(Based on 237 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
8.1
(Based on 127 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.7
(Based on 134 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.0
(Based on 6 reviews)
9.3
(Based on 203 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.3
(Based on 123 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 8 reviews)
8.7
(Based on 224 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.2%
69.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
72.7%
14.5%
 
Food & Beverages
18.8%
Internet
16.7%
 
Retail
12.5%
Computer Software
15.9%
 
Investment Management
12.5%
Information Technology and Services
10.3%
 
Banking
12.5%
Financial Services
5.0%
 
Marketing and Advertising
12.5%
Marketing and Advertising
5.0%
 
Other
31.3%
Other
47.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

krithika p.
User

- Not the most intuitive tool to pick up. I used mixed panel and google analytics before & there was a learning curve with this one in comparison! - Sometimes the looks are slow to load. - Not sure if this is a looker thing or the way we have implemented...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact Looker
Kate from G2 Crowd

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