Compare IBM Watson Customer Experience Analytics, Looker, and Chartio

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IBM Watson Customer Experience Analytics
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Looker
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Chartio
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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Looker
Looker
4.4
Based on 323 reviews
Optimized for quick response
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Chartio
Chartio
4.4
Based on 134 reviews
Optimized for quick response
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.7
(Based on 243 reviews)
8.6
(Based on 130 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
8.2
(Based on 241 reviews)
8.9
(Based on 131 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
8.1
(Based on 127 reviews)
9.0
(Based on 65 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.7
(Based on 133 reviews)
8.7
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.2
(Based on 207 reviews)
9.0
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.3
(Based on 122 reviews)
9.1
(Based on 61 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
8.7
(Based on 230 reviews)
8.7
(Based on 129 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.9%
36.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
69.8%
62.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.3%
1.5%
 
Retail
12.5%
Internet
16.8%
Internet
26.5%
 
Food & Beverages
12.5%
Computer Software
16.0%
Computer Software
13.6%
 
Banking
12.5%
Information Technology and Services
9.7%
Information Technology and Services
8.8%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
5.3%
Marketing and Advertising
6.1%
 
Oil & Energy
8.3%
Financial Services
4.9%
Financial Services
6.1%
 
Other
45.8%
Other
47.3%
Other
38.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Asa P.
User in Pharmaceuticals

The speed at which I can access our data through Chartio has changed how I go about analytics. We were using an older version of Crystal for all our reporting needs, and we were just hand cuffed as it relates to our ability to access data. As the Director...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Kerry C.
Administrator in Internet

platform is glitch-y and a little slow, which causes delay in finding the right information

Dal A.
User in Computer Software

Pricing was $25k for the year. That's a bit much for an internal BI tool for a startup. Also - it builds it's own SQL (which you can view) behind the scenes but it's really inefficient so the data loads take forever and often time-out.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Looker a QuestionContact LookerAsk Chartio a QuestionContact Chartio
Kate from G2 Crowd

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