Compare IBM Watson Customer Experience Analytics, Looker, and Microsoft Power BI

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IBM Watson Customer Experience Analytics
Optimized for quick response
Looker
Optimized for quick response
Microsoft Power BI
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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Looker
Looker
4.4
Based on 323 reviews
Optimized for quick response
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Microsoft Power BI
Microsoft Power BI
4.2
Based on 223 reviews
 
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POWER BI
FREE
 
POWER BI PRO
$9.99 per user
 
POWER BI PREMIUM
Capacity Pricing per node
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.7
(Based on 243 reviews)
8.6
(Based on 210 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
8.2
(Based on 241 reviews)
8.1
(Based on 211 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
8.1
(Based on 127 reviews)
8.4
(Based on 82 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.7
(Based on 133 reviews)
8.2
(Based on 81 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.2
(Based on 207 reviews)
8.0
(Based on 167 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.3
(Based on 122 reviews)
8.2
(Based on 73 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
8.7
(Based on 230 reviews)
8.7
(Based on 209 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.9%
24.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
69.8%
37.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.3%
38.2%
 
Retail
12.5%
Internet
16.8%
Information Technology and Services
12.7%
 
Food & Beverages
12.5%
Computer Software
16.0%
Computer Software
7.8%
 
Banking
12.5%
Information Technology and Services
9.7%
Hospital & Health Care
5.2%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
5.3%
Marketing and Advertising
3.9%
 
Oil & Energy
8.3%
Financial Services
4.9%
Transportation/Trucking/Railroad
3.6%
 
Other
45.8%
Other
47.3%
Other
66.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

G2 Crowd User in Marketing and Advertising

Visualizations. They're absolutely fantastic. Importing data is incredibly easy and it's much more powerful than excel or many SQL based visualization tools.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Kerry C.
Administrator in Internet

platform is glitch-y and a little slow, which causes delay in finding the right information

Geoffrey L.
User in Railroad Manufacture

It's very basic, customization is limited at best. Fine for basic dashboards but not particularly good if you need to get more complex. Still feels like a basic and free system, not to Microsoft caliber.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos provided.
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Kate from G2 Crowd

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