Compare IBM Watson Customer Experience Analytics, Looker, and Tableau Desktop

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IBM Watson Customer Experience Analytics
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Looker
Optimized for quick response
Tableau Desktop
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 15 reviews
Optimized for quick response
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Looker
Looker
4.4
Based on 323 reviews
Optimized for quick response
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Tableau Desktop
Tableau Desktop
4.4
Based on 561 reviews
 
Contact Vendor
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PROFESSIONAL EDITION
$1,999 / per user
 
Personal Edition
$999 / per user
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 11 reviews)
8.7
(Based on 243 reviews)
8.8
(Based on 506 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 11 reviews)
8.2
(Based on 241 reviews)
8.2
(Based on 511 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 9 reviews)
8.1
(Based on 127 reviews)
8.4
(Based on 197 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 8 reviews)
8.7
(Based on 133 reviews)
8.1
(Based on 189 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 8 reviews)
9.2
(Based on 207 reviews)
8.4
(Based on 407 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 9 reviews)
9.3
(Based on 122 reviews)
8.6
(Based on 174 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 11 reviews)
8.7
(Based on 230 reviews)
8.7
(Based on 507 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.3%
15.9%
15.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
69.8%
34.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
14.3%
50.3%
 
Food & Beverages
15.0%
Internet
16.8%
Higher Education
10.8%
 
Banking
15.0%
Computer Software
16.0%
Information Technology and Services
10.4%
 
Staffing and Recruiting
10.0%
Information Technology and Services
9.7%
Marketing and Advertising
6.1%
 
Retail
10.0%
Marketing and Advertising
5.3%
Hospital & Health Care
6.1%
 
Marketing and Advertising
10.0%
Financial Services
4.9%
Internet
5.5%
 
Other
40.0%
Other
47.3%
Other
61.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Real Estate

SQL output is very confusing and makes me not always trust the data

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos provided.
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