Compare IBM Watson Customer Experience Analytics, Looker, Tableau Desktop, and SAP BusinessObjects Business Intelligence (BI)

Pricing

 
Contact Vendor
Contact Vendor For Pricing
Tableau Creator
$70
/ per user / per month / billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
Looker
Contact Vendor
Contact Vendor For Pricing
Free Trial
Tableau Desktop
Tableau Creator
$70/ per user / per month / billed annually
Free Trial
SAP BusinessObjects Business Intelligence (BI)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.5
8.7
8.0
Ease of Use
Ease of Use
7.3
8.0
8.0
7.1
Ease of Setup
Ease of Setup
7.8
7.9
8.2
6.8
Ease of Admin
Ease of Admin
7.7
8.5
7.9
7.1
Quality of Support
Quality of Support
7.9
9.2
8.3
7.1
Ease of Doing Business With
Ease of Doing Business With
8.1
9.2
8.4
7.6
Product Direction (% positive)
Product Direction (% positive)
8.2
8.5
8.6
6.0
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
Looker
8.5
Tableau Desktop
8.7
SAP BusinessObjects Business Intelligence (BI)
8.0
Ease of Use
IBM Watson Customer Experience Analytics
7.3
Looker
8.0
Tableau Desktop
8.0
SAP BusinessObjects Business Intelligence (BI)
7.1
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
Looker
7.9
Tableau Desktop
8.2
SAP BusinessObjects Business Intelligence (BI)
6.8
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
Looker
8.5
Tableau Desktop
7.9
SAP BusinessObjects Business Intelligence (BI)
7.1
Quality of Support
IBM Watson Customer Experience Analytics
7.9
Looker
9.2
Tableau Desktop
8.3
SAP BusinessObjects Business Intelligence (BI)
7.1
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
Looker
9.2
Tableau Desktop
8.4
SAP BusinessObjects Business Intelligence (BI)
7.6
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
Looker
8.5
Tableau Desktop
8.6
SAP BusinessObjects Business Intelligence (BI)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
15.9%
15.8%
8.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
69.8%
33.7%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.3%
50.4%
67.2%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Looker
Small-Business
15.9%
Mid-Market
69.8%
Enterprise
14.3%
Tableau Desktop
Small-Business
15.8%
Mid-Market
33.7%
Enterprise
50.4%
SAP BusinessObjects Business Intelligence (BI)
Small-Business
8.1%
Mid-Market
24.7%
Enterprise
67.2%

Reviewers' Industry

 
Retail
12.5%
Internet
16.8%
Higher Education
10.8%
Information Technology and Services
8.8%
 
Food & Beverages
12.5%
Computer Software
16.0%
Information Technology and Services
10.5%
Hospital & Health Care
6.3%
 
Banking
12.5%
Information Technology and Services
9.7%
Hospital & Health Care
6.1%
Utilities
5.9%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
5.3%
Marketing and Advertising
6.0%
Retail
4.6%
 
Oil & Energy
8.3%
Financial Services
4.9%
Internet
5.4%
Consumer Goods
4.6%
 
Other
45.8%
Other
47.3%
Other
61.3%
Other
69.7%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Looker
Internet
16.8%
Computer Software
16.0%
Information Technology and Services
9.7%
Marketing and Advertising
5.3%
Financial Services
4.9%
Other
47.3%
Tableau Desktop
Higher Education
10.8%
Information Technology and Services
10.5%
Hospital & Health Care
6.1%
Marketing and Advertising
6.0%
Internet
5.4%
Other
61.3%
SAP BusinessObjects Business Intelligence (BI)
Information Technology and Services
8.8%
Hospital & Health Care
6.3%
Utilities
5.9%
Retail
4.6%
Consumer Goods
4.6%
Other
69.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Victor M.
Administrator in Information Technology and Services

What I like best is how robust BusinessObjects is. SAP brings together Dashboards (For dynamic reporting), Web Intelligence (For ad-hoc reporting), and Crystal Reports (For clean, formatted reporting) all in one package. This gives customers/clients a lot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Information Technology and Services

This may be just because of training or because I don't use the system enough but there is so much in there it can be difficult to get the exact report you are looking to pull. It's like a huge spreadhseet on steroids so if you're not using it daily it can...

Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

Susie C.
User in Automotive

Acronyms are in German. I understand it's created by Germans but some of the acronyms in there do not make sense. It also takes a LONG time to load if you have a big data set. I've learned to break every pull piece by piece otherwise it'll clog the system.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Looker
Most Helpful Favorable Review
Alan C.
Administrator in Staffing and Recruiting

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to inter customer has never been so easy - The support team is really...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

This may be just because of training or because I don't use the system enough but there is so much in there it can be difficult to get the exact report you are looking to pull. It's like a huge spreadhseet on steroids so if you're not using it daily it can...

Tableau Desktop
Most Helpful Favorable Review
Jeff B.
User in Retail

Tableau enables users the ability build data visualizations in the matter of minutes without requiring technical report development knowledge. In my opinion, the top 5 best qualities: 1. Drag and drop functionality is easy for any user to...

Most Helpful Critical Review
Kimiko T.
User in Real Estate

Needs an updated UI and better data connection process

SAP BusinessObjects Business Intelligence (BI)
Most Helpful Favorable Review
Victor M.
Administrator in Information Technology and Services

What I like best is how robust BusinessObjects is. SAP brings together Dashboards (For dynamic reporting), Web Intelligence (For ad-hoc reporting), and Crystal Reports (For clean, formatted reporting) all in one package. This gives customers/clients a lot...

Most Helpful Critical Review
Susie C.
User in Automotive

Acronyms are in German. I understand it's created by Germans but some of the acronyms in there do not make sense. It also takes a LONG time to load if you have a big data set. I've learned to break every pull piece by piece otherwise it'll clog the system.

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IBM Watson Customer Experience Analytics
SAP BusinessObjects Business Intelligence (BI)

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

No videos providedNo videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Looker

See the simple process of connecting your database to Looker and gaining insights to your data with Anika Kuesters Smith - Smith of Looker. With Looker's modeling language, LookML, your business logic is easily repeatable and reusable, allowing your analysts to better leverage the data and save time from writing SQL queries. Easily visualize your data sets and create dashboards, connecting your organization's teams to better collaborate and gain insight.

In this demo you'll learn about:

- Connecting your data to Looker
- Building out your data model
- Creating and sharing dashboards
- Generating and scheduling reports for various departments

Tableau Desktop
No videos provided
SAP BusinessObjects Business Intelligence (BI)
No videos provided

Downloads

Tableau Desktop
No downloads provided
SAP BusinessObjects Business Intelligence (BI)
No downloads provided
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