Compare IBM Watson Customer Experience Analytics vs Mixpanel

See this comparison of IBM Watson Customer Experience Analytics vs. Mixpanel based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Mixpanel rates 3.9/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.0
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.5
(Based on 112 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
6.9
(Based on 44 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
7.1
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
7.9
(Based on 84 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
7.9
(Based on 35 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
6.8
(Based on 110 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
66.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
30.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
3.4%
 
Banking
25.0%
Computer Software
23.9%
 
Marketing and Advertising
25.0%
Internet
22.6%
 
Consumer Goods
12.5%
Information Technology and Services
16.1%
 
Food & Beverages
12.5%
Marketing and Advertising
11.0%
 
Insurance
12.5%
Financial Services
4.5%
 
Other
12.5%
Other
21.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

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Erich R.
Administrator in Internet

We've used Mixpanel a number of times to implement site analytics. It's incredibly easy to setup and get running. A great way to breakdown your analytics data from your site. Great dashboards, great reporting, and it's relatively cost efficient.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

Dominic B.
User in Information Technology and Services

MixPanel separates event tracking and people tracking. This makes reporting difficult at times. Also, there is no "clean and easy" dashboard look as KISS Metrics offers.

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

No videos provided.
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Kate from G2 Crowd

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