Compare IBM Watson Customer Experience Analytics vs Pendo

See this comparison of IBM Watson Customer Experience Analytics vs. Pendo based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Pendo rates 4.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 8 reviews)
8.7
(Based on 59 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 8 reviews)
8.5
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
8.6
(Based on 35 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.0
(Based on 6 reviews)
9.3
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 8 reviews)
9.6
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.2%
71.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
72.7%
8.3%
 
Food & Beverages
18.8%
Computer Software
61.8%
 
Retail
12.5%
Information Technology and Services
12.7%
 
Investment Management
12.5%
Internet
9.8%
 
Banking
12.5%
Marketing and Advertising
4.9%
 
Marketing and Advertising
12.5%
Education Management
2.0%
 
Other
31.3%
Other
8.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Investment Management

Cloud based platform templates for modelling Integration with differnt CRM.

Harry K.
Administrator in Information Technology and Services

My favorite aspect of Pendo is its ability for focus your reporting to specific subsets of customers based on segments, which can rely on data you pull in from Salesforce. In addition to making it a valuable data tool, it also lets you segment your...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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