Compare IBM Watson Customer Experience Analytics vs Pendo

See this comparison of IBM Watson Customer Experience Analytics vs. Pendo based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Pendo rates 4.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.7
(Based on 59 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.5
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
8.6
(Based on 35 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.3
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.6
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
71.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
8.3%
 
Banking
25.0%
Computer Software
61.8%
 
Marketing and Advertising
25.0%
Information Technology and Services
12.7%
 
Consumer Goods
12.5%
Internet
9.8%
 
Food & Beverages
12.5%
Marketing and Advertising
4.9%
 
Insurance
12.5%
Education Management
2.0%
 
Other
12.5%
Other
8.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Lyla R.
Administrator in Computer Software

Super easy way to tag features, pages and view how your users are interacting with your app. I love the heat maps feature.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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