Compare IBM Watson Customer Experience Analytics vs Pendo

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comparison of IBM Watson Customer Experience Analytics vs. Pendo
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Pendo rates 4.6/5 stars with 89 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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Pendo
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
Pendo
Pendo
4.6
Based on 89 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.8
(Based on 85 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
8.4
(Based on 85 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
8.6
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.2
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.6
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
9.6
(Based on 84 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
73.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
10.3%
 
Retail
12.5%
Computer Software
58.6%
 
Food & Beverages
12.5%
Information Technology and Services
11.3%
 
Banking
12.5%
Internet
7.5%
 
Staffing and Recruiting
8.3%
Marketing and Advertising
5.3%
 
Oil & Energy
8.3%
Education Management
5.3%
 
Other
45.8%
Other
12.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Jeff B.
Administrator in Computer Software

Pendo has deep tools for understanding customer journeys and segmentation, and they are easy to use and understand.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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