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Compare IBM Watson Customer Experience Analytics vs Pendo

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comparison of IBM Watson Customer Experience Analytics vs. Pendo
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Pendo rates 4.7/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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Pendo
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Pendo
Pendo
4.7
Based on 68 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.8
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.5
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
8.7
(Based on 39 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.7
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.2
(Based on 59 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.7
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
18.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
72.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
9.1%
 
Food & Beverages
20.0%
Computer Software
60.7%
 
Retail
13.3%
Information Technology and Services
11.6%
 
Investment Management
13.3%
Internet
8.9%
 
Marketing and Advertising
13.3%
Education Management
5.4%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
4.5%
 
Other
26.7%
Other
8.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Thw softwrae has easy to use interface, Interactive dashboards and good segmentation features.

Garrison Y.
User

This has to be one of the easiest to use and easiest to learn applications I have come across. Considering the powerful insight it provides, that is an amazing feat. The detail with which you can create segments to analyze data is incredible. I have no...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

Reporting is pretty simplistic and limited, am limited in answering more interesting questions and pushing richer analytics out to team members.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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