Compare IBM Watson Customer Experience Analytics vs Piwik

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comparison of IBM Watson Customer Experience Analytics vs. Piwik
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Piwik rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
Optimized for quick response
Piwik
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
Optimized for quick response
Piwik
Piwik
4.1
Based on 61 reviews
 
Piwik
$0
 
Cloud Starter 100k
$29 per month
 
Cloud Basic 300k
$65 per month
 
Cloud Professional 1M
$129 per month
 
Cloud Professional 2M
$249 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 8 reviews)
8.5
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 8 reviews)
8.0
(Based on 58 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 6 reviews)
7.9
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.0
(Based on 6 reviews)
7.3
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
8.4
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 8 reviews)
8.4
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
47.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
72.7%
19.3%
 
Food & Beverages
18.8%
Marketing and Advertising
21.4%
 
Retail
12.5%
Information Technology and Services
12.9%
 
Investment Management
12.5%
Internet
10.0%
 
Banking
12.5%
Computer Software
8.6%
 
Marketing and Advertising
12.5%
Hospital & Health Care
4.3%
 
Other
31.3%
Other
42.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Daniel K.
Executive Sponsor in Computer Software

There are certain things that just aren't working for me. I'm specifically focusing on analyzing user behavior via predefined goals. The goal tracking appears to work great. What isn't working so great is that when I apply a custom segment (in this case...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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