Compare IBM Watson Customer Experience Analytics vs Piwik

See this comparison of IBM Watson Customer Experience Analytics vs. Piwik based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Piwik rates 4.2/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Piwik
$0
 
Cloud Starter 100k
$29 per month
 
Cloud Basic 300k
$65 per month
 
Cloud Professional 1M
$129 per month
 
Cloud Professional 2M
$249 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.5
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.0
(Based on 58 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.9
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
7.2
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
8.4
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
8.6
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
45.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
21.1%
 
Banking
25.0%
Marketing and Advertising
20.0%
 
Marketing and Advertising
25.0%
Information Technology and Services
14.3%
 
Consumer Goods
12.5%
Internet
10.0%
 
Food & Beverages
12.5%
Computer Software
8.6%
 
Insurance
12.5%
Hospital & Health Care
4.3%
 
Other
12.5%
Other
42.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

G2 Crowd User in Marketing and Advertising

Loading times within the platform are painstakingly slow, especially when selecting larger date ranges. Comparison tools are not readily available, and attribution with secondary dimensions are largely disorganized or not available.

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

No videos provided.
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