Compare IBM Watson Customer Experience Analytics, StatCounter, and Adobe Analytics

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IBM Watson Customer Experience Analytics
Optimized for quick response
StatCounter
Adobe Analytics
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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StatCounter
StatCounter
4.3
Based on 65 reviews
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Adobe Analytics
Adobe Analytics
3.9
Based on 471 reviews
 
From $5/month
$0-$399 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.8
(Based on 62 reviews)
8.5
(Based on 437 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
9.1
(Based on 62 reviews)
7.2
(Based on 436 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
8.8
(Based on 21 reviews)
6.6
(Based on 146 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
9.1
(Based on 21 reviews)
7.4
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
8.6
(Based on 43 reviews)
7.7
(Based on 386 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.4
(Based on 19 reviews)
7.8
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
7.8
(Based on 61 reviews)
7.1
(Based on 426 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
69.8%
23.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
15.9%
27.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.3%
49.2%
 
Retail
12.5%
Marketing and Advertising
19.8%
Marketing and Advertising
14.6%
 
Food & Beverages
12.5%
Internet
8.6%
Retail
6.4%
 
Banking
12.5%
Writing and Editing
7.4%
Financial Services
5.5%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.4%
Information Technology and Services
5.0%
 
Oil & Energy
8.3%
Higher Education
6.2%
Internet
4.3%
 
Other
45.8%
Other
50.6%
Other
64.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Matt A.
Agency in Marketing and Advertising

The Paid Traffic report is great for quickly identifying click fraud. I also like the easy to use Download activity reports. Overall Statcounter is great for everyday monitoring of sites. It provides a lot of small things that simply cannot be found in...

Paul L.
Administrator in Information Technology and Services

The online control suite is quite amazing. If you know how to use it you can slice and dice your data in hundreds of ways. You can set it up to use first party cookies which is always nice. The performance of the reporting is awesome.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

G2 Crowd User in Banking

The price. If it could be offered at a significant discount because Google's free Analytics tool provides many of the same features, it'd be helpful.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided.

High-level overview of Analysis Workspace, with curation and project sharing, in Adobe Analytics.

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