Compare IBM Watson Customer Experience Analytics, StatCounter, and Google Analytics

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IBM Watson Customer Experience Analytics
Optimized for quick response
StatCounter
Google Analytics
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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StatCounter
StatCounter
4.3
Based on 63 reviews
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Google Analytics
Google Analytics
4.5
Based on 3,433 reviews
 
From $5/month
$0-$399 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.8
(Based on 60 reviews)
9.1
(Based on 3,180 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
9.1
(Based on 60 reviews)
7.8
(Based on 3,194 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
8.7
(Based on 20 reviews)
8.0
(Based on 1,606 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
9.1
(Based on 20 reviews)
8.3
(Based on 1,607 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
8.6
(Based on 41 reviews)
7.5
(Based on 2,536 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.3
(Based on 18 reviews)
8.3
(Based on 1,441 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
7.7
(Based on 59 reviews)
8.6
(Based on 3,166 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
68.9%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
16.4%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
14.8%
12.0%
 
Retail
12.5%
Marketing and Advertising
19.0%
Marketing and Advertising
22.3%
 
Food & Beverages
12.5%
Writing and Editing
7.6%
Computer Software
6.9%
 
Banking
12.5%
Internet
7.6%
Information Technology and Services
6.8%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.6%
Internet
6.4%
 
Oil & Energy
8.3%
Higher Education
6.3%
Higher Education
3.1%
 
Other
45.8%
Other
51.9%
Other
54.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

Daniel M.
Administrator in Financial Services

StatCounter is easy to use, reliable and accurate. It also maintains your statistics for many, many years compared to other web services that restrict how far you can go back.

Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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