Compare IBM Watson Customer Experience Analytics, StatCounter, and GoSquared

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IBM Watson Customer Experience Analytics
Optimized for quick response
StatCounter
GoSquared
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 16 reviews
Optimized for quick response
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StatCounter
StatCounter
4.3
Based on 63 reviews
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GoSquared
GoSquared
4.5
Based on 41 reviews
 
From $5/month
$0-$399 per month
Plans start at
$29 a month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 12 reviews)
8.8
(Based on 60 reviews)
9.0
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
7.6
(Based on 12 reviews)
9.1
(Based on 60 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 10 reviews)
8.7
(Based on 20 reviews)
9.6
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 9 reviews)
9.1
(Based on 20 reviews)
9.0
(Based on 18 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 9 reviews)
8.6
(Based on 41 reviews)
9.5
(Based on 37 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 10 reviews)
9.3
(Based on 18 reviews)
9.3
(Based on 17 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.7
(Based on 59 reviews)
9.2
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
68.9%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
16.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
62.5%
14.8%
21.1%
 
Retail
14.3%
Marketing and Advertising
19.0%
Marketing and Advertising
10.9%
 
Food & Beverages
14.3%
Writing and Editing
7.6%
Information Technology and Services
8.7%
 
Banking
14.3%
Internet
7.6%
Financial Services
6.5%
 
Staffing and Recruiting
9.5%
Information Technology and Services
7.6%
Entertainment
6.5%
 
Marketing and Advertising
9.5%
Higher Education
6.3%
Staffing and Recruiting
4.3%
 
Other
38.1%
Other
51.9%
Other
63.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Daniel M.
Administrator in Financial Services

StatCounter is easy to use, reliable and accurate. It also maintains your statistics for many, many years compared to other web services that restrict how far you can go back.

Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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