Compare IBM Watson Customer Experience Analytics, StatCounter, and Matomo (Formerly Piwik)

 
From $5/month
$0-$399 per month
Cloud Essential
9USD / month Free trial available on Matomo.org website.
 
Cloud Business
29USD / month Free trial available on Matomo.org website.
 
Cloud Enterprise
Contact us Free trial available on Matomo.org website.
 
On-Premise
FREE download
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 11 reviews)
8.8
(Based on 60 reviews)
8.4
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 11 reviews)
9.1
(Based on 60 reviews)
7.8
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 9 reviews)
8.7
(Based on 20 reviews)
7.6
(Based on 31 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 8 reviews)
9.1
(Based on 20 reviews)
7.5
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 8 reviews)
8.6
(Based on 41 reviews)
7.3
(Based on 24 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 9 reviews)
9.3
(Based on 18 reviews)
8.4
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 11 reviews)
7.7
(Based on 59 reviews)
8.0
(Based on 42 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.3%
68.9%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
16.4%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
14.8%
15.4%
 
Food & Beverages
15.0%
Marketing and Advertising
19.0%
Marketing and Advertising
25.0%
 
Banking
15.0%
Writing and Editing
7.6%
Internet
13.5%
 
Staffing and Recruiting
10.0%
Internet
7.6%
Information Technology and Services
13.5%
 
Retail
10.0%
Information Technology and Services
7.6%
Computer Software
7.7%
 
Marketing and Advertising
10.0%
Higher Education
6.3%
Retail
5.8%
 
Other
40.0%
Other
51.9%
Other
34.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kenneth L.
User in Retail

The fact it learned as it grows, year after year

Thiago P.
Administrator in Marketing and Advertising

The ability to capture every single action the users are taking in my websites. It is really important to me to identify where the user is coming from and what kind of device they are using when they are accessing my website. StatCounter is perfect for that.

Brad J.
Consultant in Computer Software

Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

G2 Crowd User in Information Technology and Services

The tool could not integrate with other applications and the data did not seem as accurate other tools, e.g. WebTrends, Adobe

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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 No downloads provided.No downloads provided.
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsRequest More InformationRequest More InformationAsk Matomo (formerly Piwik) a QuestionContact Matomo (formerly Piwik)
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