Compare IBM Watson Customer Experience Analytics, StatCounter, and Matomo (Formerly Piwik)
 IBM Watson Customer Experience Analytics 4.2 Based on 15 reviews Optimized for quick response |  StatCounter 4.3 Based on 63 reviews |  Matomo (Formerly Piwik) 3.9 Based on 43 reviews |
Pricing
| ‐ | From $5/month $0-$399 per month | Cloud Essential 9USD / month Free trial available on Matomo.org website. | |
| ‐ | ‐ | Cloud Business 29USD / month Free trial available on Matomo.org website. | |
| ‐ | ‐ | Cloud Enterprise Contact us Free trial available on Matomo.org website. | |
| ‐ | ‐ | On-Premise FREE download | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.8 (Based on 11 reviews) | 8.8 (Based on 60 reviews) | 8.4 (Based on 41 reviews) |
| Ease of Use | 7.5 (Based on 11 reviews) | 9.1 (Based on 60 reviews) | 7.8 (Based on 41 reviews) |
| Ease of Setup | 8.0 (Based on 9 reviews) | 8.7 (Based on 20 reviews) | 7.6 (Based on 31 reviews) |
| Ease of Admin | 8.1 (Based on 8 reviews) | 9.1 (Based on 20 reviews) | 7.5 (Based on 29 reviews) |
| Quality of Support | 7.9 (Based on 8 reviews) | 8.6 (Based on 41 reviews) | 7.3 (Based on 24 reviews) |
| Ease of Doing Business With | 8.3 (Based on 9 reviews) | 9.3 (Based on 18 reviews) | 8.4 (Based on 21 reviews) |
| Product Direction (% positive) | 9.0 (Based on 11 reviews) | 7.7 (Based on 59 reviews) | 8.0 (Based on 42 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 13.3% | 68.9% | 48.7% |
Mid-Market (51-1000 emp.) | 26.7% | 16.4% | 35.9% |
Enterprise (> 1000 emp.) | 60.0% | 14.8% | 15.4% |
Reviewers' Industry
Food & Beverages 15.0% | Marketing and Advertising 19.0% | Marketing and Advertising 25.0% | |
Banking 15.0% | Writing and Editing 7.6% | Internet 13.5% | |
Staffing and Recruiting 10.0% | Internet 7.6% | Information Technology and Services 13.5% | |
Retail 10.0% | Information Technology and Services 7.6% | Computer Software 7.7% | |
Marketing and Advertising 10.0% | Higher Education 6.3% | Retail 5.8% | |
Other 40.0% | Other 51.9% | Other 34.6% |
Reviews
| Most Helpful Favorable Review | Kenneth L. User in Retail The fact it learned as it grows, year after year | Thiago P. Administrator in Marketing and Advertising The ability to capture every single action the users are taking in my websites. It is really important to me to identify where the user is coming from and what kind of device they are using when they are accessing my website. StatCounter is perfect for that. | Brad J. Consultant in Computer Software Piwik is a great alternative to Google Analytics if you need something to run on your own servers. It also helps to analyze traffic more closely by turning on features to track ip addresses. This allows for closer analysis of activity on your website. I... |
| Most Helpful Critical Review | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend | G2 Crowd User in Retail Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and... | G2 Crowd User in Information Technology and Services The tool could not integrate with other applications and the data did not seem as accurate other tools, e.g. WebTrends, Adobe |
