Compare IBM Watson Customer Experience Analytics, StatCounter, and Mixpanel

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IBM Watson Customer Experience Analytics
Optimized for quick response
StatCounter
Mixpanel
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 15 reviews
Optimized for quick response
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StatCounter
StatCounter
4.3
Based on 63 reviews
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Mixpanel
Mixpanel
4.2
Based on 215 reviews
 
From $5/month
$0-$399 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 11 reviews)
8.8
(Based on 60 reviews)
8.4
(Based on 190 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 11 reviews)
9.1
(Based on 60 reviews)
7.9
(Based on 190 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 9 reviews)
8.7
(Based on 20 reviews)
7.4
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 8 reviews)
9.1
(Based on 20 reviews)
7.8
(Based on 82 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 8 reviews)
8.6
(Based on 41 reviews)
8.1
(Based on 146 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 9 reviews)
9.3
(Based on 18 reviews)
8.4
(Based on 70 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 11 reviews)
7.7
(Based on 59 reviews)
7.1
(Based on 185 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.3%
68.9%
63.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
16.4%
31.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
14.8%
4.7%
 
Food & Beverages
15.0%
Marketing and Advertising
19.0%
Computer Software
25.9%
 
Banking
15.0%
Writing and Editing
7.6%
Internet
18.2%
 
Staffing and Recruiting
10.0%
Internet
7.6%
Information Technology and Services
14.5%
 
Retail
10.0%
Information Technology and Services
7.6%
Marketing and Advertising
7.1%
 
Marketing and Advertising
10.0%
Higher Education
6.3%
Financial Services
7.1%
 
Other
40.0%
Other
51.9%
Other
27.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Daniel M.
Administrator in Financial Services

StatCounter is easy to use, reliable and accurate. It also maintains your statistics for many, many years compared to other web services that restrict how far you can go back.

Erich R.
Administrator in Internet

We've used Mixpanel a number of times to implement site analytics. It's incredibly easy to setup and get running. A great way to breakdown your analytics data from your site. Great dashboards, great reporting, and it's relatively cost efficient.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Retail

Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and...

Dominic B.
User in Information Technology and Services

MixPanel separates event tracking and people tracking. This makes reporting difficult at times. Also, there is no "clean and easy" dashboard look as KISS Metrics offers.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Mixpanel is helping the world learn from its data by translating user behavior into actionable knowledge. As the leading user analytics platform, Mixpanel tracks interactions to surface information that provides valuable insights which enable businesses to make smarter decisions, break down knowledge silos and drive data-informed innovation.

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Kate from G2 Crowd

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