Compare IBM Watson Customer Experience Analytics, StatCounter, and Mixpanel
 IBM Watson Customer Experience Analytics 4.2 Based on 15 reviews Optimized for quick response |  StatCounter 4.3 Based on 63 reviews |  Mixpanel 4.2 Based on 215 reviews |
Pricing
| ‐ | From $5/month $0-$399 per month | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.8 (Based on 11 reviews) | 8.8 (Based on 60 reviews) | 8.4 (Based on 190 reviews) |
| Ease of Use | 7.5 (Based on 11 reviews) | 9.1 (Based on 60 reviews) | 7.9 (Based on 190 reviews) |
| Ease of Setup | 8.0 (Based on 9 reviews) | 8.7 (Based on 20 reviews) | 7.4 (Based on 81 reviews) |
| Ease of Admin | 8.1 (Based on 8 reviews) | 9.1 (Based on 20 reviews) | 7.8 (Based on 82 reviews) |
| Quality of Support | 7.9 (Based on 8 reviews) | 8.6 (Based on 41 reviews) | 8.1 (Based on 146 reviews) |
| Ease of Doing Business With | 8.3 (Based on 9 reviews) | 9.3 (Based on 18 reviews) | 8.4 (Based on 70 reviews) |
| Product Direction (% positive) | 9.0 (Based on 11 reviews) | 7.7 (Based on 59 reviews) | 7.1 (Based on 185 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 13.3% | 68.9% | 63.8% |
Mid-Market (51-1000 emp.) | 26.7% | 16.4% | 31.5% |
Enterprise (> 1000 emp.) | 60.0% | 14.8% | 4.7% |
Reviewers' Industry
Food & Beverages 15.0% | Marketing and Advertising 19.0% | Computer Software 25.9% | |
Banking 15.0% | Writing and Editing 7.6% | Internet 18.2% | |
Staffing and Recruiting 10.0% | Internet 7.6% | Information Technology and Services 14.5% | |
Retail 10.0% | Information Technology and Services 7.6% | Marketing and Advertising 7.1% | |
Marketing and Advertising 10.0% | Higher Education 6.3% | Financial Services 7.1% | |
Other 40.0% | Other 51.9% | Other 27.3% |
Reviews
| Most Helpful Favorable Review | Dave H. Executive Sponsor Helps to consolidate the key customer experience metrics | Daniel M. Administrator in Financial Services StatCounter is easy to use, reliable and accurate. It also maintains your statistics for many, many years compared to other web services that restrict how far you can go back. | Erich R. Administrator in Internet We've used Mixpanel a number of times to implement site analytics. It's incredibly easy to setup and get running. A great way to breakdown your analytics data from your site. Great dashboards, great reporting, and it's relatively cost efficient. |
| Most Helpful Critical Review | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend | G2 Crowd User in Retail Not robust enough to do advanced analytics like correlation, funnel analysis and segmentation. Appears to be more of a log based solution historically and less of a typical javascript based tracking. So, difficult to trust data accuracy fully. Support and... | Dominic B. User in Information Technology and Services MixPanel separates event tracking and people tracking. This makes reporting difficult at times. Also, there is no "clean and easy" dashboard look as KISS Metrics offers. |
