Compare IBM Watson Customer Experience Analytics vs Totango

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comparison of IBM Watson Customer Experience Analytics vs. Totango
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Totango rates 4.3/5 stars with 90 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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Totango
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
Totango
Totango
4.3
Based on 90 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.6
(Based on 88 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
8.6
(Based on 88 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
7.0
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.2
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
8.2
(Based on 83 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
8.4
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
8.4
(Based on 88 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
27.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
18.0%
 
Retail
12.5%
Computer Software
39.1%
 
Food & Beverages
12.5%
Internet
22.5%
 
Banking
12.5%
Information Technology and Services
19.6%
 
Staffing and Recruiting
8.3%
Real Estate
2.9%
 
Oil & Energy
8.3%
Marketing and Advertising
2.9%
 
Other
45.8%
Other
13.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The ability to leverage the detailed session data to segment and analyze user sessions,

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Totango a QuestionContact Totango
Kate from G2 Crowd

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