Compare IBM Watson Customer Experience Analytics, Totango, and UserIQ

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IBM Watson Customer Experience Analytics
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Totango
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UserIQ
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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Totango
Totango
4.3
Based on 91 reviews
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UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.6
(Based on 89 reviews)
8.5
(Based on 56 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
8.6
(Based on 89 reviews)
7.8
(Based on 56 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
7.1
(Based on 46 reviews)
7.4
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.3
(Based on 44 reviews)
8.3
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
8.2
(Based on 84 reviews)
9.6
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
8.4
(Based on 45 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
8.5
(Based on 89 reviews)
9.8
(Based on 57 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
26.7%
43.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
55.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
17.8%
6.7%
 
Retail
12.5%
Computer Software
38.8%
Computer Software
37.8%
 
Food & Beverages
12.5%
Internet
22.3%
Marketing and Advertising
18.3%
 
Banking
12.5%
Information Technology and Services
19.4%
Internet
13.4%
 
Staffing and Recruiting
8.3%
Real Estate
2.9%
Information Technology and Services
7.3%
 
Oil & Energy
8.3%
Marketing and Advertising
2.9%
Information Services
4.9%
 
Other
45.8%
Other
13.7%
Other
18.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

G2 Crowd User in Computer Software

I love how the software gives insight into our users and helps us communicate in app.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Totango a QuestionContact TotangoAsk UserIQ a QuestionContact UserIQ
Kate from G2 Crowd

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