Compare IBM Watson Customer Experience Analytics vs UserIQ

See this comparison of IBM Watson Customer Experience Analytics vs. UserIQ based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. UserIQ rates 4.4/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.6
(Based on 7 reviews)
8.4
(Based on 36 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.0
(Based on 36 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.8
(Based on 25 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 5 reviews)
8.1
(Based on 25 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.5
(Based on 36 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.8
(Based on 25 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.7
(Based on 36 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
37.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
51.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
71.4%
10.8%
 
Banking
25.0%
Computer Software
42.0%
 
Marketing and Advertising
25.0%
Marketing and Advertising
16.0%
 
Consumer Goods
12.5%
Internet
10.0%
 
Food & Beverages
12.5%
Information Technology and Services
8.0%
 
Insurance
12.5%
Information Services
4.0%
 
Other
12.5%
Other
20.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

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Nick G.
Administrator in Information Services

We all want to know more about our customers and their interactions with our product. UserIQ makes this easier than any other method I have tried.

Most Helpful Critical Review
Most Helpful Critical Review
Dave H.
Executive Sponsor

nothing, i am very happy with this product

G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

 
 

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQ
Kate avatar
Kate from G2 Crowd

Need help?

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