Compare IBM Watson Customer Experience Analytics vs UserIQ

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comparison of IBM Watson Customer Experience Analytics vs. UserIQ
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. UserIQ rates 4.4/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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UserIQ
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.5
(Based on 56 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
7.8
(Based on 56 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
7.4
(Based on 37 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.3
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.6
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
9.8
(Based on 57 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
43.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.7%
 
Retail
12.5%
Computer Software
37.8%
 
Food & Beverages
12.5%
Marketing and Advertising
18.3%
 
Banking
12.5%
Internet
13.4%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.3%
 
Oil & Energy
8.3%
Information Services
4.9%
 
Other
45.8%
Other
18.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

G2 Crowd User

The onboarding is extremely helpful. The ability to segment consumers works great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQ
Kate from G2 Crowd

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