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Compare IBM Watson Customer Experience Analytics vs UserIQ

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comparison of IBM Watson Customer Experience Analytics vs. UserIQ
based on data from user reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. UserIQ rates 4.4/5 stars with 56 reviews. Each product's score is calculated by real-time data from verified user reviews.

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IBM Watson Customer Experience Analytics
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UserIQ
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
UserIQ
UserIQ
4.4
Based on 56 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.6
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
8.0
(Based on 53 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.5
(Based on 36 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.3
(Based on 37 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.6
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.8
(Based on 54 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
51.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
7.1%
 
Food & Beverages
20.0%
Computer Software
37.2%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
17.9%
 
Retail
13.3%
Internet
14.1%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.4%
 
Investment Management
13.3%
Information Services
5.1%
 
Other
26.7%
Other
19.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Food & Beverages

It was easy to use but it needs to be updated

G2 Crowd User in Internet

UserIQ helps our team bridge the gap between our product and customers using banners, announcements and customized launchers that include onboarding tasks for new customers. We have started using the in-app NPS to get real time feedback and it has doubled...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQ
Kate from G2 Crowd

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