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Compare IBM Watson Customer Experience Analytics, UserIQ, and ChurnZero

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IBM Watson Customer Experience Analytics
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UserIQ
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ChurnZero
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
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UserIQ
UserIQ
4.4
Based on 58 reviews
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ChurnZero
ChurnZero
4.7
Based on 108 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.6
(Based on 55 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 55 reviews)
8.5
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.4
(Based on 37 reviews)
8.2
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.3
(Based on 38 reviews)
8.8
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.6
(Based on 55 reviews)
9.9
(Based on 100 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 38 reviews)
9.9
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.8
(Based on 56 reviews)
9.6
(Based on 104 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
43.1%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
50.0%
50.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
6.9%
11.1%
 
Food & Beverages
20.0%
Computer Software
37.5%
Computer Software
28.4%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
18.8%
Information Technology and Services
14.2%
 
Retail
13.3%
Internet
13.8%
Internet
12.9%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.3%
Marketing and Advertising
12.3%
 
Investment Management
13.3%
Information Services
5.0%
Public Relations and Communications
9.0%
 
Other
26.7%
Other
18.8%
Other
23.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kenneth L.
User in Retail

The fact it learned as it grows, year after year

Chris C.
Administrator in Computer Software

• focused the customer's success • Responsive regarding issues or questions • Interested in customer feedback and ideas • Powerful software that can be segmented the way that fits your business • very good in-app engagement tools for educating users

Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

UserIQ is still evolving so of course there are a few bugs or hiccups along the way. However, I'm sure it will continue to grow and be a great product in the future.

Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk ChurnZero a QuestionContact ChurnZero
Kate from G2 Crowd

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