Compare IBM Watson Customer Experience Analytics, UserIQ, and ChurnZero
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
ChurnZero
ChurnZero
Optimized for quick response

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
ChurnZero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.9
Ease of Use
Ease of Use
7.3
7.6
8.4
Ease of Setup
Ease of Setup
7.8
7.2
7.9
Ease of Admin
Ease of Admin
7.7
8.1
8.7
Quality of Support
Quality of Support
7.9
9.5
9.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.8
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
9.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
ChurnZero
8.9
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
ChurnZero
8.4
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
ChurnZero
7.9
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.1
ChurnZero
8.7
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
ChurnZero
9.8
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
ChurnZero
9.8
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
ChurnZero
9.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
41.9%
39.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
51.6%
50.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.5%
10.0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
41.9%
Mid-Market
51.6%
Enterprise
6.5%
ChurnZero
Small-Business
39.2%
Mid-Market
50.8%
Enterprise
10.0%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.9%
Computer Software
29.8%
 
Food & Beverages
12.5%
Marketing and Advertising
17.9%
Information Technology and Services
13.1%
 
Banking
12.5%
Internet
14.3%
Marketing and Advertising
12.5%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Internet
12.5%
 
Oil & Energy
8.3%
Information Services
4.8%
Public Relations and Communications
8.3%
 
Other
45.8%
Other
19.0%
Other
23.8%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.9%
Marketing and Advertising
17.9%
Internet
14.3%
Information Technology and Services
7.1%
Information Services
4.8%
Other
19.0%
ChurnZero
Computer Software
29.8%
Information Technology and Services
13.1%
Marketing and Advertising
12.5%
Internet
12.5%
Public Relations and Communications
8.3%
Other
23.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

ChurnZero
Most Helpful Favorable Review
Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
ChurnZero

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk ChurnZero a QuestionContact ChurnZero