Compare IBM Watson Customer Experience Analytics, UserIQ, and ClientSuccess
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
ClientSuccess
ClientSuccess

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
Ease of Use
Ease of Use
7.3
7.6
9.2
Ease of Setup
Ease of Setup
7.8
7.2
8.6
Ease of Admin
Ease of Admin
7.7
8.1
9.3
Quality of Support
Quality of Support
7.9
9.5
9.4
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
9.5
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
ClientSuccess
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
ClientSuccess
9.2
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
ClientSuccess
8.6
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.1
ClientSuccess
9.3
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
ClientSuccess
9.4
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
ClientSuccess
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
ClientSuccess
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
41.9%
62.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
51.6%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.5%
0%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
41.9%
Mid-Market
51.6%
Enterprise
6.5%
ClientSuccess
Small-Business
62.0%
Mid-Market
38.0%
Enterprise
0%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.9%
Computer Software
41.4%
 
Food & Beverages
12.5%
Marketing and Advertising
17.9%
Information Technology and Services
13.8%
 
Banking
12.5%
Internet
14.3%
Marketing and Advertising
12.1%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Internet
10.3%
 
Oil & Energy
8.3%
Information Services
4.8%
Professional Training & Coaching
2.6%
 
Other
45.8%
Other
19.0%
Other
19.8%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.9%
Marketing and Advertising
17.9%
Internet
14.3%
Information Technology and Services
7.1%
Information Services
4.8%
Other
19.0%
ClientSuccess
Computer Software
41.4%
Information Technology and Services
13.8%
Marketing and Advertising
12.1%
Internet
10.3%
Professional Training & Coaching
2.6%
Other
19.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

G2 Crowd User in Computer Software

I love how the software gives insight into our users and helps us communicate in app.

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 Crowd User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I love how the software gives insight into our users and helps us communicate in app.

Most Helpful Critical Review
G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

ClientSuccess
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
G2 Crowd User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
ClientSuccess
No videos provided
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