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Compare IBM Watson Customer Experience Analytics, UserIQ, and ClientSuccess

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IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
Optimized for quick response
ClientSuccess
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
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UserIQ
UserIQ
4.4
Based on 58 reviews
Optimized for quick response
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ClientSuccess
ClientSuccess
4.5
Based on 89 reviews
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.6
(Based on 55 reviews)
8.5
(Based on 83 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 55 reviews)
9.2
(Based on 83 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.4
(Based on 37 reviews)
8.7
(Based on 53 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.3
(Based on 38 reviews)
9.3
(Based on 55 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.6
(Based on 55 reviews)
9.4
(Based on 80 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 38 reviews)
9.5
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.8
(Based on 56 reviews)
9.5
(Based on 83 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
43.1%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
50.0%
38.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
6.9%
0.0%
 
Food & Beverages
20.0%
Computer Software
37.5%
Computer Software
41.6%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
18.8%
Information Technology and Services
14.2%
 
Retail
13.3%
Internet
13.8%
Marketing and Advertising
10.6%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.3%
Internet
10.6%
 
Investment Management
13.3%
Information Services
5.0%
Professional Training & Coaching
2.7%
 
Other
26.7%
Other
18.8%
Other
20.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Allison G.
Administrator in Internet

Elizabeth has been an absolute delight to work with, she has supported us every step of the way and has gone above and beyond.

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User

I wish you had a feature for user flow tracking. I can't talk to every one of my customers so I want to be able to see how they are using my product on a daily basis. That way we could follow a users process as they interact with the website. Feel the...

G2 Crowd User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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