Compare IBM Watson Customer Experience Analytics, UserIQ, and Gainsight
Add Product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
Gainsight
Gainsight
Optimized for quick response

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
Ease of Use
Ease of Use
7.3
7.6
7.7
Ease of Setup
Ease of Setup
7.8
7.2
6.2
Ease of Admin
Ease of Admin
7.7
8.1
6.9
Quality of Support
Quality of Support
7.9
9.5
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.1
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
9.0
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Gainsight
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Gainsight
7.7
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Gainsight
6.2
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.1
Gainsight
6.9
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Gainsight
8.9
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Gainsight
9.1
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
41.9%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
51.6%
70.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.5%
22.6%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
41.9%
Mid-Market
51.6%
Enterprise
6.5%
Gainsight
Small-Business
6.7%
Mid-Market
70.7%
Enterprise
22.6%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.9%
Computer Software
47.6%
 
Food & Beverages
12.5%
Marketing and Advertising
17.9%
Information Technology and Services
18.8%
 
Banking
12.5%
Internet
14.3%
Internet
12.5%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Marketing and Advertising
5.2%
 
Oil & Energy
8.3%
Information Services
4.8%
Financial Services
2.1%
 
Other
45.8%
Other
19.0%
Other
13.9%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.9%
Marketing and Advertising
17.9%
Internet
14.3%
Information Technology and Services
7.1%
Information Services
4.8%
Other
19.0%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.8%
Internet
12.5%
Marketing and Advertising
5.2%
Financial Services
2.1%
Other
13.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Gainsight
Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Gainsight a QuestionContact Gainsight