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Compare IBM Watson Customer Experience Analytics, UserIQ, and Pendo

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IBM Watson Customer Experience Analytics
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UserIQ
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Pendo
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
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UserIQ
UserIQ
4.4
Based on 58 reviews
Optimized for quick response
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Pendo
Pendo
4.6
Based on 87 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.6
(Based on 55 reviews)
8.8
(Based on 83 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 55 reviews)
8.4
(Based on 83 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.4
(Based on 37 reviews)
8.6
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.3
(Based on 38 reviews)
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.6
(Based on 55 reviews)
9.2
(Based on 75 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 38 reviews)
9.6
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.8
(Based on 56 reviews)
9.6
(Based on 82 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
43.1%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
50.0%
74.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
6.9%
9.4%
 
Food & Beverages
20.0%
Computer Software
37.5%
Computer Software
59.5%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
18.8%
Information Technology and Services
11.5%
 
Retail
13.3%
Internet
13.8%
Internet
7.6%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.3%
Marketing and Advertising
5.3%
 
Investment Management
13.3%
Information Services
5.0%
Education Management
5.3%
 
Other
26.7%
Other
18.8%
Other
10.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Malori N.
Administrator in Information Technology and Services

UserIQ is excellent for In-App messaging and their team is willing to work with companies to assist with any issues and develop new features. Very excellent and has helped us approve our training attendance and customer communication overall.

G2 Crowd User in Computer Software

Pendo provides useful insights that span multiple departments. The simplicity of publishing n app help significantly reduces load on the dev team.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

UserIQ is still evolving so of course there are a few bugs or hiccups along the way. However, I'm sure it will continue to grow and be a great product in the future.

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

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