Compare IBM Watson Customer Experience Analytics, UserIQ, and Pendo
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
Pendo
Pendo
Optimized for quick response

Pricing

 
Free Trial
Free Trial
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.7
Ease of Use
Ease of Use
7.3
7.6
8.3
Ease of Setup
Ease of Setup
7.8
7.2
8.4
Ease of Admin
Ease of Admin
7.7
8.1
8.6
Quality of Support
Quality of Support
7.9
9.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
9.5
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
9.6
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Pendo
8.7
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Pendo
8.3
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Pendo
8.4
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.1
Pendo
8.6
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Pendo
9.1
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Pendo
9.5
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Pendo
9.6

Features

Metrics
Sessions - Digital Analytics
IBM Watson Customer Experience Analytics
8.3
UserIQ
8.8
Pendo
8.6
Engagement
IBM Watson Customer Experience Analytics
7.9
UserIQ
8.9
Pendo
8.8
Entry and Exit Pages
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.3
Pendo
8.8
Standard Event Tracking
IBM Watson Customer Experience Analytics
8.1
UserIQ
8.5
Pendo
8.6
Custom Event Tracking
IBM Watson Customer Experience Analytics
6.9
UserIQ
8.3
Pendo
8.6
Retention
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.0
Pendo
7.5
Return
IBM Watson Customer Experience Analytics
7.2
UserIQ
8.6
Pendo
7.7
Conversions
IBM Watson Customer Experience Analytics
6.7
UserIQ
8.1
Pendo
8.6
Funnels
IBM Watson Customer Experience Analytics
7.5
UserIQ
8.5
Pendo
8.4
Reporting
Real-Time Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.3
Pendo
8.4
Trending
IBM Watson Customer Experience Analytics
8.6
UserIQ
8.5
Pendo
8.3
Retroactive Reporting
IBM Watson Customer Experience Analytics
8.3
UserIQ
7.7
Pendo
8.7
Segmentation
IBM Watson Customer Experience Analytics
8.1
UserIQ
8.8
Pendo
8.9
Mobile Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
7.7
Unification Across Devices
IBM Watson Customer Experience Analytics
8.0
UserIQ
Not enough data available
Pendo
7.9
Custom Reports and Dashboards
IBM Watson Customer Experience Analytics
6.7
UserIQ
8.2
Pendo
7.8
Other
User Data
IBM Watson Customer Experience Analytics
7.1
UserIQ
8.8
Pendo
9.4
Site Search Reporting
IBM Watson Customer Experience Analytics
6.4
UserIQ
8.1
Pendo
7.9
Load Time Monitoring
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.3
Pendo
7.0
Campaign Tracking
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
8.8
Pendo
7.7
E-Commerce
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Promotional Messages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
9.5
Pendo
9.0
Administration Alerts
IBM Watson Customer Experience Analytics
6.9
UserIQ
9.3
Pendo
8.9
Variation Testing
A/B Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Conversion Goal
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Percentage of Traffic
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.3
Confidence Level
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Multivariate Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Split URL Testing
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Build
WYSIWYG Editor
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Landing Pages
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Reporting
Segmentation
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.3
Reports and Dashboards
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
7.9
Mobile Optimization
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Personalization
Standard Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
9.3
Custom Targeting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
9.3
Profile Storage Duration
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
9.0
In-Page Analytics
Click Reporting
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.5
Heat Maps
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
8.8
Session Replays
IBM Watson Customer Experience Analytics
Not enough data available
UserIQ
Not enough data available
Pendo
Not enough data available
Administration
Performance and Reliability
IBM Watson Customer Experience Analytics
6.9
UserIQ
8.2
Pendo
8.3
User, Role, and Access Management
IBM Watson Customer Experience Analytics
7.1
UserIQ
9.5
Pendo
8.1
API / Integrations
IBM Watson Customer Experience Analytics
5.8
UserIQ
8.0
Pendo
8.5
QA Testing
IBM Watson Customer Experience Analytics
7.0
UserIQ
8.5
Pendo
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
41.9%
15.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
51.6%
74.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.5%
10.1%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
41.9%
Mid-Market
51.6%
Enterprise
6.5%
Pendo
Small-Business
15.7%
Mid-Market
74.2%
Enterprise
10.1%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.9%
Computer Software
58.5%
 
Food & Beverages
12.5%
Marketing and Advertising
17.9%
Information Technology and Services
11.1%
 
Banking
12.5%
Internet
14.3%
Internet
7.4%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Marketing and Advertising
5.2%
 
Oil & Energy
8.3%
Information Services
4.8%
Education Management
5.2%
 
Other
45.8%
Other
19.0%
Other
12.6%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.9%
Marketing and Advertising
17.9%
Internet
14.3%
Information Technology and Services
7.1%
Information Services
4.8%
Other
19.0%
Pendo
Computer Software
58.5%
Information Technology and Services
11.1%
Internet
7.4%
Marketing and Advertising
5.2%
Education Management
5.2%
Other
12.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
Hemant D.
Industry Analyst / Tech Writer in Information Technology and Services

Customer entire journey analytics, Mindset analysis in cxa to discover your highly active customer. Drill down to each session to see customer level Replays.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 Crowd User in Internet

I did like creating the paths and using it for messaging.

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

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Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Pendo a QuestionContact Pendo