Want to see who topped the 2019 Best Software Awards?

Compare IBM Watson Customer Experience Analytics, UserIQ, and Totango

Add Product
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
Optimized for quick response
Totango
Optimized for quick response
Add Product
remove product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
remove product
UserIQ
UserIQ
4.4
Based on 58 reviews
Optimized for quick response
remove product
Totango
Totango
4.3
Based on 84 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.4
(Based on 7 reviews)
8.6
(Based on 55 reviews)
8.6
(Based on 82 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 7 reviews)
7.8
(Based on 55 reviews)
8.7
(Based on 82 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 5 reviews)
7.4
(Based on 37 reviews)
7.1
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
8.3
(Based on 38 reviews)
8.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 5 reviews)
9.6
(Based on 55 reviews)
8.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 5 reviews)
9.7
(Based on 38 reviews)
8.4
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 7 reviews)
9.8
(Based on 56 reviews)
8.3
(Based on 82 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.0%
43.1%
27.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
50.0%
55.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
70.0%
6.9%
16.9%
 
Food & Beverages
20.0%
Computer Software
37.5%
Computer Software
40.2%
 
Staffing and Recruiting
13.3%
Marketing and Advertising
18.8%
Internet
23.5%
 
Retail
13.3%
Internet
13.8%
Information Technology and Services
18.9%
 
Marketing and Advertising
13.3%
Information Technology and Services
6.3%
Real Estate
3.0%
 
Investment Management
13.3%
Information Services
5.0%
Marketing and Advertising
2.3%
 
Other
26.7%
Other
18.8%
Other
12.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Nick G.
Administrator in Information Services

We all want to know more about our customers and their interactions with our product. UserIQ makes this easier than any other method I have tried.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Computer Software

UserIQ is still evolving so of course there are a few bugs or hiccups along the way. However, I'm sure it will continue to grow and be a great product in the future.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact Totango
Kate from G2 Crowd

Need help?

I can help.