Compare IBM Watson Customer Experience Analytics, UserIQ, and Totango
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
UserIQ
Optimized for quick response
Totango
Totango
Optimized for quick response

Pricing

 
Free Trial
Free Trial
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial
UserIQ
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.6
8.4
8.4
Ease of Use
Ease of Use
7.3
7.6
8.5
Ease of Setup
Ease of Setup
7.8
7.2
6.7
Ease of Admin
Ease of Admin
7.7
8.1
8.0
Quality of Support
Quality of Support
7.9
9.5
8.0
Ease of Doing Business With
Ease of Doing Business With
8.1
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
8.2
9.8
8.3
Meets Requirements
IBM Watson Customer Experience Analytics
7.6
UserIQ
8.4
Totango
8.4
Ease of Use
IBM Watson Customer Experience Analytics
7.3
UserIQ
7.6
Totango
8.5
Ease of Setup
IBM Watson Customer Experience Analytics
7.8
UserIQ
7.2
Totango
6.7
Ease of Admin
IBM Watson Customer Experience Analytics
7.7
UserIQ
8.1
Totango
8.0
Quality of Support
IBM Watson Customer Experience Analytics
7.9
UserIQ
9.5
Totango
8.0
Ease of Doing Business With
IBM Watson Customer Experience Analytics
8.1
UserIQ
9.7
Totango
8.2
Product Direction (% positive)
IBM Watson Customer Experience Analytics
8.2
UserIQ
9.8
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
41.9%
26.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
51.6%
54.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.5%
18.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
UserIQ
Small-Business
41.9%
Mid-Market
51.6%
Enterprise
6.5%
Totango
Small-Business
26.4%
Mid-Market
54.9%
Enterprise
18.7%

Reviewers' Industry

 
Retail
12.5%
Computer Software
36.9%
Computer Software
38.6%
 
Food & Beverages
12.5%
Marketing and Advertising
17.9%
Internet
22.1%
 
Banking
12.5%
Internet
14.3%
Information Technology and Services
20.0%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.1%
Real Estate
2.9%
 
Oil & Energy
8.3%
Information Services
4.8%
Marketing and Advertising
2.9%
 
Other
45.8%
Other
19.0%
Other
13.6%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
UserIQ
Computer Software
36.9%
Marketing and Advertising
17.9%
Internet
14.3%
Information Technology and Services
7.1%
Information Services
4.8%
Other
19.0%
Totango
Computer Software
38.6%
Internet
22.1%
Information Technology and Services
20.0%
Real Estate
2.9%
Marketing and Advertising
2.9%
Other
13.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

G2 Crowd User

Excellent client service and partnership on a pretty tight deadline. The UserIQ team was extremely communicative and very effective in keeping everyone on the timeline. Each milestone was met on time and without drama.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

UserIQ
Most Helpful Favorable Review
G2 Crowd User

Excellent client service and partnership on a pretty tight deadline. The UserIQ team was extremely communicative and very effective in keeping everyone on the timeline. Each milestone was met on time and without drama.

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

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IBM Watson Customer Experience Analytics

Videos

 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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