Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and ChurnZero

 
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
Optimized for quick response
Totango
Optimized for quick response
ChurnZero
Optimized for quick response
 
remove product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 16 reviews
Optimized for quick response
remove product
UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
remove product
Totango
Totango
4.3
Based on 90 reviews
Optimized for quick response
remove product
ChurnZero
ChurnZero
4.7
Based on 117 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 12 reviews)
8.5
(Based on 56 reviews)
8.6
(Based on 88 reviews)
9.0
(Based on 112 reviews)
Ease of UseSee More
Ease of UseSee More
7.6
(Based on 12 reviews)
7.8
(Based on 56 reviews)
8.6
(Based on 88 reviews)
8.6
(Based on 112 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.2
(Based on 10 reviews)
7.4
(Based on 37 reviews)
7.0
(Based on 45 reviews)
8.2
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 9 reviews)
8.3
(Based on 38 reviews)
8.2
(Based on 43 reviews)
8.8
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 9 reviews)
9.6
(Based on 56 reviews)
8.2
(Based on 83 reviews)
9.8
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 10 reviews)
9.7
(Based on 38 reviews)
8.4
(Based on 44 reviews)
9.8
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.8
(Based on 57 reviews)
8.4
(Based on 88 reviews)
9.6
(Based on 112 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
43.3%
27.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
50.0%
55.1%
50.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
62.5%
6.7%
18.0%
10.3%
 
Retail
14.3%
Computer Software
37.8%
Computer Software
39.1%
Computer Software
29.9%
 
Food & Beverages
14.3%
Marketing and Advertising
18.3%
Internet
22.5%
Information Technology and Services
13.4%
 
Banking
14.3%
Internet
13.4%
Information Technology and Services
19.6%
Internet
12.8%
 
Staffing and Recruiting
9.5%
Information Technology and Services
7.3%
Real Estate
2.9%
Marketing and Advertising
11.6%
 
Marketing and Advertising
9.5%
Information Services
4.9%
Marketing and Advertising
2.9%
Public Relations and Communications
8.5%
 
Other
38.1%
Other
18.3%
Other
13.0%
Other
23.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Michele D.
Administrator in Hospital & Health Care

UserIQ is an easy-to use tool that requires no coding experience. It's perfect for any size marketing team, whether small or large. We saw great success with many campaigns and increased conversion rates on several key pages of our website.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk ChurnZero a QuestionContact ChurnZero
Kate from G2 Crowd

Need help?

I can help.