Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and ClientSuccess

 
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
Optimized for quick response
Totango
Optimized for quick response
ClientSuccess
 
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
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UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
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Totango
Totango
4.3
Based on 91 reviews
Optimized for quick response
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ClientSuccess
ClientSuccess
4.5
Based on 90 reviews
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.5
(Based on 56 reviews)
8.6
(Based on 89 reviews)
8.5
(Based on 83 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
7.8
(Based on 56 reviews)
8.6
(Based on 89 reviews)
9.2
(Based on 83 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
7.4
(Based on 37 reviews)
7.1
(Based on 46 reviews)
8.7
(Based on 53 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.3
(Based on 38 reviews)
8.3
(Based on 44 reviews)
9.3
(Based on 55 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.6
(Based on 56 reviews)
8.2
(Based on 84 reviews)
9.4
(Based on 80 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.7
(Based on 38 reviews)
8.4
(Based on 45 reviews)
9.5
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
9.8
(Based on 57 reviews)
8.5
(Based on 89 reviews)
9.5
(Based on 83 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
43.3%
26.7%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.0%
55.6%
38.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.7%
17.8%
0.0%
 
Retail
12.5%
Computer Software
37.8%
Computer Software
38.8%
Computer Software
41.6%
 
Food & Beverages
12.5%
Marketing and Advertising
18.3%
Internet
22.3%
Information Technology and Services
14.2%
 
Banking
12.5%
Internet
13.4%
Information Technology and Services
19.4%
Marketing and Advertising
10.6%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.3%
Real Estate
2.9%
Internet
10.6%
 
Oil & Energy
8.3%
Information Services
4.9%
Marketing and Advertising
2.9%
Professional Training & Coaching
2.7%
 
Other
45.8%
Other
18.3%
Other
13.7%
Other
20.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

G2 Crowd User

it's so simple to use -- it doesn't over complicate simple actions which makes it easier for me to get new items up quickly and maintain our existing ones

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 Crowd User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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