Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Gainsight

 
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
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Totango
Optimized for quick response
Gainsight
Optimized for quick response
 
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 15 reviews
Optimized for quick response
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UserIQ
UserIQ
4.4
Based on 60 reviews
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Totango
Totango
4.3
Based on 86 reviews
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Gainsight
Gainsight
4.4
Based on 238 reviews
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Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 11 reviews)
8.5
(Based on 56 reviews)
8.6
(Based on 84 reviews)
8.6
(Based on 225 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 11 reviews)
7.8
(Based on 56 reviews)
8.6
(Based on 84 reviews)
8.0
(Based on 224 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 9 reviews)
7.4
(Based on 37 reviews)
7.0
(Based on 44 reviews)
6.5
(Based on 117 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 8 reviews)
8.3
(Based on 38 reviews)
8.2
(Based on 42 reviews)
7.2
(Based on 122 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 8 reviews)
9.6
(Based on 56 reviews)
8.2
(Based on 79 reviews)
9.0
(Based on 206 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 9 reviews)
9.7
(Based on 38 reviews)
8.3
(Based on 43 reviews)
9.2
(Based on 122 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 11 reviews)
9.8
(Based on 57 reviews)
8.4
(Based on 84 reviews)
9.1
(Based on 226 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.3%
43.3%
28.2%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
50.0%
54.1%
71.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
6.7%
17.6%
22.5%
 
Food & Beverages
15.0%
Computer Software
37.8%
Computer Software
39.6%
Computer Software
47.4%
 
Banking
15.0%
Marketing and Advertising
18.3%
Internet
23.1%
Information Technology and Services
18.9%
 
Staffing and Recruiting
10.0%
Internet
13.4%
Information Technology and Services
19.4%
Internet
12.6%
 
Retail
10.0%
Information Technology and Services
7.3%
Real Estate
3.0%
Marketing and Advertising
5.3%
 
Marketing and Advertising
10.0%
Information Services
4.9%
Marketing and Advertising
3.0%
Financial Services
2.1%
 
Other
40.0%
Other
18.3%
Other
11.9%
Other
13.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kenneth L.
User in Retail

The fact it learned as it grows, year after year

G2 Crowd User

The team was very easy to work with and offered us creative solutions and examples that we could react to. After they understood our needs, they came back with 3 solutions, any of which would work. Our team chose one and they worked quickly to execute. They...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk Gainsight a QuestionContact Gainsight
Kate from G2 Crowd

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