Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Gainsight
 IBM Watson Customer Experience Analytics 4.2 Based on 15 reviews Optimized for quick response |  UserIQ 4.4 Based on 60 reviews Optimized for quick response |  Totango 4.3 Based on 86 reviews Optimized for quick response |  Gainsight 4.4 Based on 238 reviews Optimized for quick response |
Pricing
Free Trial | Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.8 (Based on 11 reviews) | 8.5 (Based on 56 reviews) | 8.6 (Based on 84 reviews) | 8.6 (Based on 225 reviews) |
| Ease of Use | 7.5 (Based on 11 reviews) | 7.8 (Based on 56 reviews) | 8.6 (Based on 84 reviews) | 8.0 (Based on 224 reviews) |
| Ease of Setup | 8.0 (Based on 9 reviews) | 7.4 (Based on 37 reviews) | 7.0 (Based on 44 reviews) | 6.5 (Based on 117 reviews) |
| Ease of Admin | 8.1 (Based on 8 reviews) | 8.3 (Based on 38 reviews) | 8.2 (Based on 42 reviews) | 7.2 (Based on 122 reviews) |
| Quality of Support | 7.9 (Based on 8 reviews) | 9.6 (Based on 56 reviews) | 8.2 (Based on 79 reviews) | 9.0 (Based on 206 reviews) |
| Ease of Doing Business With | 8.3 (Based on 9 reviews) | 9.7 (Based on 38 reviews) | 8.3 (Based on 43 reviews) | 9.2 (Based on 122 reviews) |
| Product Direction (% positive) | 9.0 (Based on 11 reviews) | 9.8 (Based on 57 reviews) | 8.4 (Based on 84 reviews) | 9.1 (Based on 226 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 13.3% | 43.3% | 28.2% | 6.4% |
Mid-Market (51-1000 emp.) | 26.7% | 50.0% | 54.1% | 71.2% |
Enterprise (> 1000 emp.) | 60.0% | 6.7% | 17.6% | 22.5% |
Reviewers' Industry
Food & Beverages 15.0% | Computer Software 37.8% | Computer Software 39.6% | Computer Software 47.4% | |
Banking 15.0% | Marketing and Advertising 18.3% | Internet 23.1% | Information Technology and Services 18.9% | |
Staffing and Recruiting 10.0% | Internet 13.4% | Information Technology and Services 19.4% | Internet 12.6% | |
Retail 10.0% | Information Technology and Services 7.3% | Real Estate 3.0% | Marketing and Advertising 5.3% | |
Marketing and Advertising 10.0% | Information Services 4.9% | Marketing and Advertising 3.0% | Financial Services 2.1% | |
Other 40.0% | Other 18.3% | Other 11.9% | Other 13.7% |
Reviews
| Most Helpful Favorable Review | Kenneth L. User in Retail The fact it learned as it grows, year after year | G2 Crowd User The team was very easy to work with and offered us creative solutions and examples that we could react to. After they understood our needs, they came back with 3 solutions, any of which would work. Our team chose one and they worked quickly to execute. They... | Shachar A. Administrator in Internet Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score... | Jamie M. Administrator in Internet Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to... |
| Most Helpful Critical Review | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend | Richard W. User in Internet Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with | G2 Crowd User in Marketing and Advertising Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great... | G2 Crowd User The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add... |
