Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Pendo

 
IBM Watson Customer Experience Analytics
Optimized for quick response
UserIQ
Optimized for quick response
Totango
Optimized for quick response
Pendo
Optimized for quick response
 
remove product
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
remove product
UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
remove product
Totango
Totango
4.3
Based on 91 reviews
Optimized for quick response
remove product
Pendo
Pendo
4.6
Based on 89 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 14 reviews)
8.5
(Based on 56 reviews)
8.6
(Based on 89 reviews)
8.8
(Based on 85 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 14 reviews)
7.8
(Based on 56 reviews)
8.6
(Based on 89 reviews)
8.4
(Based on 85 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 12 reviews)
7.4
(Based on 37 reviews)
7.1
(Based on 46 reviews)
8.6
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 11 reviews)
8.3
(Based on 38 reviews)
8.3
(Based on 44 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 11 reviews)
9.6
(Based on 56 reviews)
8.2
(Based on 84 reviews)
9.2
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 12 reviews)
9.7
(Based on 38 reviews)
8.4
(Based on 45 reviews)
9.6
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 13 reviews)
9.8
(Based on 57 reviews)
8.5
(Based on 89 reviews)
9.6
(Based on 84 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.5%
43.3%
26.7%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
50.0%
55.6%
73.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.4%
6.7%
17.8%
10.3%
 
Retail
12.5%
Computer Software
37.8%
Computer Software
38.8%
Computer Software
58.6%
 
Food & Beverages
12.5%
Marketing and Advertising
18.3%
Internet
22.3%
Information Technology and Services
11.3%
 
Banking
12.5%
Internet
13.4%
Information Technology and Services
19.4%
Internet
7.5%
 
Staffing and Recruiting
8.3%
Information Technology and Services
7.3%
Real Estate
2.9%
Marketing and Advertising
5.3%
 
Oil & Energy
8.3%
Information Services
4.9%
Marketing and Advertising
2.9%
Education Management
5.3%
 
Other
45.8%
Other
18.3%
Other
13.7%
Other
12.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

G2 Crowd User

The onboarding is extremely helpful. The ability to segment consumers works great!

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Sarah C.
Executive Sponsor in Marketing and Advertising

Segmentation options help drill down and connect with like clients on trends

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
 

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Ask IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk UserIQ a QuestionContact UserIQAsk Totango a QuestionContact TotangoAsk Pendo a QuestionContact Pendo
Kate from G2 Crowd

Need help?

I can help.