Compare IBM Watson Customer Experience Analytics, UserIQ, Totango, and Pendo
 IBM Watson Customer Experience Analytics 4.2 Based on 19 reviews Optimized for quick response |  UserIQ 4.4 Based on 60 reviews Optimized for quick response |  Totango 4.3 Based on 91 reviews Optimized for quick response |  Pendo 4.6 Based on 89 reviews Optimized for quick response |
Pricing
Free Trial | Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.9 (Based on 14 reviews) | 8.5 (Based on 56 reviews) | 8.6 (Based on 89 reviews) | 8.8 (Based on 85 reviews) |
| Ease of Use | 7.5 (Based on 14 reviews) | 7.8 (Based on 56 reviews) | 8.6 (Based on 89 reviews) | 8.4 (Based on 85 reviews) |
| Ease of Setup | 8.0 (Based on 12 reviews) | 7.4 (Based on 37 reviews) | 7.1 (Based on 46 reviews) | 8.6 (Based on 50 reviews) |
| Ease of Admin | 8.0 (Based on 11 reviews) | 8.3 (Based on 38 reviews) | 8.3 (Based on 44 reviews) | 8.8 (Based on 56 reviews) |
| Quality of Support | 8.1 (Based on 11 reviews) | 9.6 (Based on 56 reviews) | 8.2 (Based on 84 reviews) | 9.2 (Based on 77 reviews) |
| Ease of Doing Business With | 8.2 (Based on 12 reviews) | 9.7 (Based on 38 reviews) | 8.4 (Based on 45 reviews) | 9.6 (Based on 52 reviews) |
| Product Direction (% positive) | 8.4 (Based on 13 reviews) | 9.8 (Based on 57 reviews) | 8.5 (Based on 89 reviews) | 9.6 (Based on 84 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 10.5% | 43.3% | 26.7% | 16.1% |
Mid-Market (51-1000 emp.) | 21.1% | 50.0% | 55.6% | 73.6% |
Enterprise (> 1000 emp.) | 68.4% | 6.7% | 17.8% | 10.3% |
Reviewers' Industry
Retail 12.5% | Computer Software 37.8% | Computer Software 38.8% | Computer Software 58.6% | |
Food & Beverages 12.5% | Marketing and Advertising 18.3% | Internet 22.3% | Information Technology and Services 11.3% | |
Banking 12.5% | Internet 13.4% | Information Technology and Services 19.4% | Internet 7.5% | |
Staffing and Recruiting 8.3% | Information Technology and Services 7.3% | Real Estate 2.9% | Marketing and Advertising 5.3% | |
Oil & Energy 8.3% | Information Services 4.9% | Marketing and Advertising 2.9% | Education Management 5.3% | |
Other 45.8% | Other 18.3% | Other 13.7% | Other 12.0% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Information Technology and Services Cloud based platform templates for modelling Integration with differnt CRM. | G2 Crowd User The onboarding is extremely helpful. The ability to segment consumers works great! | Shachar A. Administrator in Internet Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score... | Sarah C. Executive Sponsor in Marketing and Advertising Segmentation options help drill down and connect with like clients on trends |
| Most Helpful Critical Review | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend | Richard W. User in Internet Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with | G2 Crowd User in Marketing and Advertising Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great... | G2 Crowd User in Computer Software I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly... |
