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Compare Inbenta vs Issuetrak

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comparison of Inbenta vs. Issuetrak
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Inbenta
Issuetrak
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Add Product
Inbenta
Inbenta
4.6
Based on 12 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.5%
 
Internet
41.7%
Information Technology and Services
15.4%
 
Information Technology and Services
33.3%
Telecommunications
9.2%
 
Computer Software
16.7%
Hospital & Health Care
9.2%
 
Government Administration
8.3%
Financial Services
6.2%
 
Education Management
6.2%
 
Other
0.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
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