Compare Inbenta vs Issuetrak

See this comparison of Inbenta vs. Issuetrak based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
34.5%
 
Internet
41.7%
Information Technology and Services
15.4%
 
Information Technology and Services
33.3%
Hospital & Health Care
9.2%
 
Computer Software
16.7%
Telecommunications
9.2%
 
Government Administration
8.3%
Education Management
6.2%
 
Financial Services
6.2%
 
Other
0.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
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Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

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Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

 
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Kate avatar
Kate from G2 Crowd

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