Compare Inbenta vs Jira Service Desk
See this
comparison of Inbenta vs. Jira Service Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
Ease of Use
Ease of Use
8.5
7.9
Ease of Setup
Ease of Setup
9.1
7.3
Ease of Admin
Ease of Admin
8.3
7.4
Quality of Support
Quality of Support
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
8.2
Product Direction (% positive)
Product Direction (% positive)
9.0
7.8
Meets Requirements
Inbenta
8.2
Jira Service Desk
8.5
Ease of Use
Inbenta
8.5
Jira Service Desk
7.9
Ease of Setup
Inbenta
9.1
Jira Service Desk
7.3
Ease of Admin
Inbenta
8.3
Jira Service Desk
7.4
Quality of Support
Inbenta
9.4
Jira Service Desk
8.0
Ease of Doing Business With
Inbenta
9.8
Jira Service Desk
8.2
Product Direction (% positive)
Inbenta
9.0
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Jira Service Desk
8.0
Searchable Articles
Inbenta
Not enough data available
Jira Service Desk
8.1
Community Forums
Inbenta
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
Inbenta
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Inbenta
Not enough data available
Jira Service Desk
8.0
Forum to Reponse
Inbenta
Not enough data available
Jira Service Desk
8.2
Tickets and Tagging
Inbenta
Not enough data available
Jira Service Desk
8.7
Live Chat
Inbenta
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
42.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
28.7%
 
Information Technology and Services
33.3%
Computer Software
15.3%
 
Computer Software
16.7%
Internet
6.0%
 
Government Administration
8.3%
Telecommunications
4.2%
 
Financial Services
4.2%
 
Other
0.0%
Other
41.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

elizabeth r.
User

overlooked the comments and description of issues

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

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