G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Inbenta vs JIRA Service Desk

See this

comparison of Inbenta vs. JIRA Service Desk
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. JIRA Service Desk rates 4.1/5 stars with 423 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 401 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.1
(Based on 402 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.6
(Based on 150 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 332 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.4
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 393 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
42.2%
 
Internet
41.7%
Information Technology and Services
29.0%
 
Information Technology and Services
33.3%
Computer Software
15.3%
 
Computer Software
16.7%
Internet
6.2%
 
Government Administration
8.3%
Telecommunications
4.4%
 
Financial Services
4.0%
 
Other
0.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joel S.
Administrator in Information Technology and Services

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
Request More InformationRequest More InformationAsk JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.