Compare Inbenta vs JIRA Service Desk

See this comparison of Inbenta vs. JIRA Service Desk based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
41.5%
 
Internet
41.7%
Information Technology and Services
28.5%
 
Information Technology and Services
33.3%
Computer Software
15.6%
 
Computer Software
16.7%
Internet
6.5%
 
Government Administration
8.3%
Financial Services
4.2%
 
Telecommunications
4.2%
 
Other
0.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
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Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
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Kate from G2 Crowd

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