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Compare Inbenta vs KANA Enterprise

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comparison of Inbenta vs. KANA Enterprise
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
90.0%
 
Internet
41.7%
Information Technology and Services
18.8%
 
Information Technology and Services
33.3%
Telecommunications
12.5%
 
Computer Software
16.7%
Retail
12.5%
 
Government Administration
8.3%
Outsourcing/Offshoring
12.5%
 
Insurance
12.5%
 
Other
0.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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Kate from G2 Crowd

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