Compare Inbenta vs KANA Enterprise

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comparison of Inbenta vs. KANA Enterprise
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
90.0%
 
Internet
41.7%
Information Technology and Services
18.8%
 
Information Technology and Services
33.3%
Financial Services
12.5%
 
Computer Software
16.7%
Outsourcing/Offshoring
12.5%
 
Government Administration
8.3%
Telecommunications
12.5%
 
Insurance
12.5%
 
Other
0.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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