Compare Inbenta vs Kayako
See this
comparison of Inbenta vs. Kayako
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Kayako rates 4.1/5 stars with 171 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Inbenta
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
8.1
Ease of Use
Ease of Use
8.5
8.4
Ease of Setup
Ease of Setup
9.1
8.0
Ease of Admin
Ease of Admin
8.3
8.1
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.1
Meets Requirements
Inbenta
8.2
Kayako
8.1
Ease of Use
Inbenta
8.5
Kayako
8.4
Ease of Setup
Inbenta
9.1
Kayako
8.0
Ease of Admin
Inbenta
8.3
Kayako
8.1
Quality of Support
Inbenta
9.4
Kayako
8.2
Ease of Doing Business With
Inbenta
9.8
Kayako
8.4
Product Direction (% positive)
Inbenta
9.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
Inbenta
Not enough data available
Kayako
8.1
Response Automation
Inbenta
Not enough data available
Kayako
8.3
SLA Management
Inbenta
Not enough data available
Kayako
7.9
Attachments/Screencasts
Inbenta
Not enough data available
Kayako
7.4
Ticket Collaboration
Inbenta
Not enough data available
Kayako
8.5
Ticket creation user experience
Inbenta
Not enough data available
Kayako
8.8
Ticket response user experience
Inbenta
Not enough data available
Kayako
8.4
Knowledge Share
Knowledge Base
Inbenta
Not enough data available
Kayako
8.9
Searchable Articles
Inbenta
Not enough data available
Kayako
9.2
Community Forums
Inbenta
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Inbenta
Not enough data available
Kayako
8.5
Interaction
Web Portals
Inbenta
Not enough data available
Kayako
9.0
Forum to Reponse
Inbenta
Not enough data available
Kayako
8.0
Tickets and Tagging
Inbenta
Not enough data available
Kayako
9.3
Live Chat
Inbenta
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
Inbenta
Not enough data available
Kayako
8.3
Email to Case
Inbenta
Not enough data available
Kayako
8.7
Chat/Live Support
Inbenta
Not enough data available
Kayako
8.2
Social Integration
Inbenta
Not enough data available
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Inbenta
Not enough data available
Kayako
7.0
Customer and Contacts Database
Inbenta
Not enough data available
Kayako
7.6
Products and Version Tracking
Inbenta
Not enough data available
Kayako
6.9
Call Scripting
Inbenta
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Inbenta
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Inbenta
Not enough data available
Kayako
7.7
Knowledge Base
Inbenta
Not enough data available
Kayako
7.9
Ideas/Feedback
Inbenta
Not enough data available
Kayako
7.2
Q&A
Inbenta
Not enough data available
Kayako
7.8
Reporting & Analytics
Social Monitoring
Inbenta
Not enough data available
Kayako
6.6
Reporting
Inbenta
Not enough data available
Kayako
7.1
Dashboards
Inbenta
Not enough data available
Kayako
7.6
Platform
ITIL Compliance
Inbenta
Not enough data available
Kayako
7.7
Mobile User Support
Inbenta
Not enough data available
Kayako
7.7
Customization
Inbenta
Not enough data available
Kayako
7.8
User, Role, and Access Management
Inbenta
Not enough data available
Kayako
8.2
Internationalization
Inbenta
Not enough data available
Kayako
8.0
Performance & Reliability
Inbenta
Not enough data available
Kayako
8.6
Integration APIs
Inbenta
Not enough data available
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Internet
41.7%
Information Technology and Services
23.6%
 
Information Technology and Services
33.3%
Computer Software
17.3%
 
Computer Software
16.7%
Telecommunications
7.2%
 
Government Administration
8.3%
Internet
5.3%
 
Marketing and Advertising
3.8%
 
Other
0.0%
Other
42.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Inbenta
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Inbenta
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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