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Compare Inbenta vs Kayako

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comparison of Inbenta vs. Kayako
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Inbenta
Kayako
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Add Product
Inbenta
Inbenta
4.6
Based on 12 reviews
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.3%
 
Internet
41.7%
Information Technology and Services
25.0%
 
Information Technology and Services
33.3%
Computer Software
17.7%
 
Computer Software
16.7%
Telecommunications
7.3%
 
Government Administration
8.3%
Internet
5.2%
 
Marketing and Advertising
3.6%
 
Other
0.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Neil H.
Consultant in Internet

Inbenta's use of NLP has been very helpful for Farmgirl Flowers. As an SMB, the ability to use Inbenta for FAQ and for e-mail deflection creates additional time for building our business. They are also very responsive, and we're working together on Facebook...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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