Compare Inbenta vs Kayako

See this comparison of Inbenta vs. Kayako based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
7.8%
 
Internet
41.7%
Information Technology and Services
26.0%
 
Information Technology and Services
33.3%
Computer Software
16.4%
 
Computer Software
16.7%
Telecommunications
7.9%
 
Government Administration
8.3%
Internet
4.5%
 
Marketing and Advertising
4.0%
 
Other
0.0%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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