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Compare Inbenta vs KnowledgeOwl

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comparison of Inbenta vs. KnowledgeOwl
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
25.0%
 
Internet
41.7%
Computer Software
22.5%
 
Information Technology and Services
33.3%
Education Management
8.5%
 
Computer Software
16.7%
Internet
8.5%
 
Government Administration
8.3%
Information Technology and Services
8.5%
 
Non-Profit Organization Management
7.0%
 
Other
0.0%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Kate M.
Administrator in Information Technology and Services

Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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