Compare Inbenta, KnowledgeOwl, and Coveo

Pricing

 
KnowledgeOwl Subscription
$49
month
Coveo for Sitecore
Contact us
 
Additional Knowledge Bases
$30
month
Coveo for Salesforce
Contact us
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
7.8
Ease of Use
Ease of Use
8.5
9.0
7.9
Ease of Setup
Ease of Setup
9.1
8.9
6.4
Ease of Admin
Ease of Admin
8.3
8.9
8.1
Quality of Support
Quality of Support
9.4
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
7.7
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
5.1
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Coveo
7.8
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Coveo
7.9
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Coveo
6.4
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Coveo
8.1
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Coveo
8.3
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Coveo
7.7
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.9%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
44.1%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
25.0%
61.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Internet
41.7%
Computer Software
22.5%
Computer Software
21.1%
 
Information Technology and Services
33.3%
Internet
8.5%
Insurance
15.8%
 
Computer Software
16.7%
Information Technology and Services
8.5%
Sports
10.5%
 
Government Administration
8.3%
Education Management
8.5%
Consumer Electronics
10.5%
 
Non-Profit Organization Management
7.0%
Non-Profit Organization Management
5.3%
 
Other
0.0%
Other
45.1%
Other
36.8%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Coveo
Computer Software
21.1%
Insurance
15.8%
Sports
10.5%
Consumer Electronics
10.5%
Non-Profit Organization Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Sanjeev M.
Internal Consultant in Computer Software

Easy to implement search engine for cloud application. The best I like is it returns search result real quick irrespective of the data size. We have around 500,000 plus partners and its related bulk data in the system, was amazed to see the performance...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Consumer Electronics

It tries too hard. You can probably do without it.

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Coveo
Most Helpful Favorable Review
Sanjeev M.
Internal Consultant in Computer Software

Easy to implement search engine for cloud application. The best I like is it returns search result real quick irrespective of the data size. We have around 500,000 plus partners and its related bulk data in the system, was amazed to see the performance...

Most Helpful Critical Review
G2 Crowd User in Consumer Electronics

It tries too hard. You can probably do without it.

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