Compare Inbenta, KnowledgeOwl, and Hawk Search

Pricing

 
KnowledgeOwl Subscription
$49
month
 
Additional Knowledge Bases
$30
month
 
Additional Users
$20
month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Hawk Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.0
Ease of Use
Ease of Use
8.5
9.0
8.4
Ease of Setup
Ease of Setup
9.1
8.9
6.6
Ease of Admin
Ease of Admin
8.3
8.9
8.7
Quality of Support
Quality of Support
9.4
9.6
8.7
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.0
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
8.8
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Hawk Search
8.0
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Hawk Search
8.4
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Hawk Search
6.6
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Hawk Search
8.7
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Hawk Search
8.7
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Hawk Search
9.0
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Hawk Search
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.9%
20.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
44.1%
43.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
25.0%
36.7%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Hawk Search
Small-Business
20.0%
Mid-Market
43.3%
Enterprise
36.7%

Reviewers' Industry

 
Internet
41.7%
Computer Software
22.5%
Retail
50.0%
 
Information Technology and Services
33.3%
Internet
8.5%
Wholesale
6.7%
 
Computer Software
16.7%
Information Technology and Services
8.5%
Internet
6.7%
 
Government Administration
8.3%
Education Management
8.5%
Hospital & Health Care
6.7%
 
Non-Profit Organization Management
7.0%
Sporting Goods
3.3%
 
Other
0.0%
Other
45.1%
Other
26.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Hawk Search
Retail
50.0%
Wholesale
6.7%
Internet
6.7%
Hospital & Health Care
6.7%
Sporting Goods
3.3%
Other
26.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

G2 Crowd User

Support is very responsive and knowledgeable. Their patience with someone coming on board after implementation has been great.

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Retail

UI/UX in the dashboard could use some improvement: there's a lot of unnecessary navigation required to make updates across one landing page as well as review your updates. Many times my updates require going into 3 or 4 different dashboards to update pins,...

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

KnowledgeOwl
Most Helpful Favorable Review
Kelly A.
Administrator in Non-Profit Organization Management

Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Hawk Search
Most Helpful Favorable Review
G2 Crowd User

Support is very responsive and knowledgeable. Their patience with someone coming on board after implementation has been great.

Most Helpful Critical Review
G2 Crowd User in Retail

UI/UX in the dashboard could use some improvement: there's a lot of unnecessary navigation required to make updates across one landing page as well as review your updates. Many times my updates require going into 3 or 4 different dashboards to update pins,...

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