Compare Inbenta, KnowledgeOwl, and Swiftype Site Search

Pricing

 
KnowledgeOwl Subscription
$49
month
Standard
$79
per month
 
Additional Knowledge Bases
$30
month
Pro
$199
per month
 
Additional Users
$20
month
Enterprise
Contact Vendor
 
Free Trial
Free Trial Unavailable
Free Trial
Inbenta
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
8.7
Ease of Use
Ease of Use
8.5
9.0
8.6
Ease of Setup
Ease of Setup
9.1
8.9
8.6
Ease of Admin
Ease of Admin
8.3
8.9
9.0
Quality of Support
Quality of Support
9.4
9.6
9.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.3
8.4
Meets Requirements
Inbenta
8.2
KnowledgeOwl
9.0
Swiftype Site Search
8.7
Ease of Use
Inbenta
8.5
KnowledgeOwl
9.0
Swiftype Site Search
8.6
Ease of Setup
Inbenta
9.1
KnowledgeOwl
8.9
Swiftype Site Search
8.6
Ease of Admin
Inbenta
8.3
KnowledgeOwl
8.9
Swiftype Site Search
9.0
Quality of Support
Inbenta
9.4
KnowledgeOwl
9.6
Swiftype Site Search
9.0
Ease of Doing Business With
Inbenta
9.8
KnowledgeOwl
9.6
Swiftype Site Search
9.2
Product Direction (% positive)
Inbenta
9.0
KnowledgeOwl
9.3
Swiftype Site Search
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
30.9%
36.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
44.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
25.0%
18.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
KnowledgeOwl
Small-Business
30.9%
Mid-Market
44.1%
Enterprise
25.0%
Swiftype Site Search
Small-Business
36.3%
Mid-Market
45.0%
Enterprise
18.8%

Reviewers' Industry

 
Internet
41.7%
Computer Software
22.5%
Information Technology and Services
11.2%
 
Information Technology and Services
33.3%
Internet
8.5%
Computer Software
11.2%
 
Computer Software
16.7%
Information Technology and Services
8.5%
Internet
10.3%
 
Government Administration
8.3%
Education Management
8.5%
Higher Education
7.5%
 
Non-Profit Organization Management
7.0%
Insurance
5.6%
 
Other
0.0%
Other
45.1%
Other
54.2%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
KnowledgeOwl
Computer Software
22.5%
Internet
8.5%
Information Technology and Services
8.5%
Education Management
8.5%
Non-Profit Organization Management
7.0%
Other
45.1%
Swiftype Site Search
Information Technology and Services
11.2%
Computer Software
11.2%
Internet
10.3%
Higher Education
7.5%
Insurance
5.6%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

 
Inbenta
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

KnowledgeOwl
Most Helpful Favorable Review
Marvin L.
Administrator in Financial Services

Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly....

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

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