Compare Inbenta vs LiveAgent

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comparison of Inbenta vs. LiveAgent
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveAgent rates 4.4/5 stars with 725 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 672 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.0
(Based on 672 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.7
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.9
(Based on 444 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 635 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.1
(Based on 432 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.0
(Based on 661 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
25.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.7%
 
Internet
41.7%
Information Technology and Services
12.9%
 
Information Technology and Services
33.3%
Computer Software
7.8%
 
Computer Software
16.7%
Internet
5.2%
 
Government Administration
8.3%
Retail
5.0%
 
Telecommunications
3.8%
 
Other
0.0%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Neil H.
Consultant in Internet

not much, really. every tool requires training, and Inbenta's tools are relatively easy to use!

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
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Kate from G2 Crowd

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