Compare Inbenta vs LiveAgent

See this comparison of Inbenta vs. LiveAgent based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveAgent rates 4.5/5 stars with 698 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 648 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.0
(Based on 648 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.7
(Based on 432 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.9
(Based on 431 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 612 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.1
(Based on 419 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 637 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
25.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.5%
 
Internet
41.7%
Information Technology and Services
12.9%
 
Information Technology and Services
33.3%
Computer Software
7.6%
 
Computer Software
16.7%
Internet
5.5%
 
Government Administration
8.3%
Retail
5.2%
 
Telecommunications
3.7%
 
Other
0.0%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lauren S.
Administrator in Information Technology and Services

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.