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Compare Inbenta vs LiveAgent

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comparison of Inbenta vs. LiveAgent
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
13.2%
 
Internet
41.7%
Information Technology and Services
13.0%
 
Information Technology and Services
33.3%
Computer Software
7.7%
 
Computer Software
16.7%
Internet
5.8%
 
Government Administration
8.3%
Marketing and Advertising
4.5%
 
Retail
4.4%
 
Other
0.0%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
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