Compare Inbenta vs LiveHelpNow

See this comparison of Inbenta vs. LiveHelpNow based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.7%
 
Internet
41.7%
Information Technology and Services
8.2%
 
Information Technology and Services
33.3%
Retail
6.0%
 
Computer Software
16.7%
Insurance
4.5%
 
Government Administration
8.3%
Consumer Goods
4.5%
 
Real Estate
3.7%
 
Other
0.0%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 Crowd User

The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of...

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User

The software/operator panel can be slow (like an old computer).

 
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LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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