Compare Inbenta vs LiveHelpNow

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comparison of Inbenta vs. LiveHelpNow
based on data from user reviews. Inbenta rates 4.6/5 stars with 12 reviews. LiveHelpNow rates 4.2/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 12 reviews)
8.8
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.6
(Based on 12 reviews)
8.8
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 11 reviews)
8.6
(Based on 82 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 11 reviews)
8.5
(Based on 81 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 12 reviews)
8.7
(Based on 93 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.0
(Based on 81 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
8.0
(Based on 103 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
33.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
18.8%
 
Internet
41.7%
Information Technology and Services
7.8%
 
Information Technology and Services
33.3%
Retail
5.7%
 
Computer Software
16.7%
Insurance
4.3%
 
Government Administration
8.3%
Consumer Goods
4.3%
 
Business Supplies and Equipment
4.3%
 
Other
0.0%
Other
73.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Kellen W.
Administrator

Easabillity of using software and platform. Easy to implement on website.

Most Helpful Critical Review
Most Helpful Critical Review
Joel S.
Administrator

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

G2 Crowd User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

 
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Kate from G2 Crowd

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